AI-driven analytics

AI-driven analytics is CIOs’ mantra in the new normal

by | Oct 20, 2020 | Analytics, Artificial Intelligence

CIOs are increasingly making AI-driven analytics a cornerstone of digital transformation strategies for their organizations.
Share to lead the transformation

Early this year, many enterprises witnessed an unprecedented disruption to their business operations because of the COVID-19 pandemic. 

Suresh A Shan

“By leveraging insights from business intelligence tools, we are able to forecast business demand, investment opportunities, client requirements, and even keep a tab on the stress levels of the distributed workforce.”

Dr. Suresh A Shan, Head, Innovation, and Future Technologies BITS, MMFSL

Sunit Vakharia, U GRO Capital

“Through AI-driven models, we assess our customers’ business requirements and offer the best product for their long-term growth. We have incorporated machine learning and analytics capabilities in our assessment solutions to drive exceptional customer experience.”

Sunit Vakharia, Chief Technology Officer, U GRO Capital

Greesh Jairath, ITC Infotech

“Organizations have witnessed the tremendous value of data and analytics during the ongoing crisis and leveraged them to generate more profound business and operational insights for better and faster decision-making.”

Greesh Jairath, Global IT Head, ITC Infotech

It was soon evident that embracing digital technologies and using AI-driven analytics was the only way to remain buoyant and navigate the disruptions. Several companies worldwide have already transitioned to the work-from-home concept and have adapted to the modern distributed work ecosystem (See: How is digital transformation shaping the new future?).

For CIOs, realigning priorities and accelerating enterprise innovations continue to be a roller-coaster experience amidst these unprecedented times. More and more enterprises are now leaning on data science and analytics to optimize business performance and drive growth.

With virtual communication taking the center stage, there is a growing emphasis on implementing AI-based workforce analytics and business intelligence solutions to fast-track digital transformation and generate deeper operational insights to respond faster and steer the volatile economic landscape.

Need for enterprises to deploy data-driven culture

In a chaos like like, businesses continuously need to embed intelligence in their culture and rethink their business models to compete well while keeping their stakeholders happy and shine.

“Data and business analytics experience a transformational value not merely during the pandemic, but also post the crisis. The analysis it provides can help businesses induce a culture of innovation and developing service offerings quickly. For systems that are affected by the COVID-19 crisis, analytics led insights are becoming a phenomenal game-changer. By leveraging insights from intelligence tools, we can forecast business demand, investment opportunities, and even monitor the stress levels of our distributed workforce,” says Dr. Suresh A Shan, Head, Innovation, and Future Technologies Business Information Technology Solutions (BITS), Mahindra & Mahindra Financial Services Limited (MMFSL).

Across all sectors, retail, banking, e-commerce, and IT/ICT companies are the most aggressive to deploy AI-driven analytics solutions for real-time problem-solving. Retailers get concrete insights to produce their specific supply chain pipelines to fill the consumer need.  For e-commerce companies, armed with powerful data and insights, business analytics solutions can help examine the product pricing of different competitions and target segments that need to be focused on specific products.

“At U GRO Capital, we’ve utilized the current situation as an opportunity to scale our business digitally. U GRO Capital provides loans to small and medium-sized companies. We extensively focus on technology and analytics as enablers to onboard our customers and disburse money as and when required by them. Through AI-driven models, we assess our customers’ business requirements and offer the best product for their long-term growth. We have incorporated machine learning and analytics capabilities in our assessment solutions to drive exceptional customer experience,” says Sunit Vakharia, Chief Technology Officer, U GRO Capital (See: Sunit Vakharia, Chief Technology Officer, U GRO Capital).

Such a massive shift will also intensify the demand for data science and analytics specialists, who can comprehend complex values’ quality insights and drive resiliency and transformation-led investments.

“Analytics led solutions have been a critical enabler of redefining and realigning business processes.  Organizations have witnessed the tremendous value of data and analytics during the ongoing crisis and leveraged them to generate more profound business and operational insights for better and faster decision-making. In the future, successful deployment of analytics led solutions will also pave the way for futuristic technologies such as robotic process automation (RPA) and drone delivery systems,” says Greesh Jairath, Global IT Head, ITC Infotech.

Tech-majors gearing up for the analytics market

During the pandemic, analytics has been one of the few areas which recorded a higher growth rate. AI-driven analytics and insights have been used consistently by organizations to provide deep visibility around existing resource capacity, monitor any insufficiency, and help businesses regularly conduct impact and risk analysis. (See: CIOs to focus on network transformation for business continuity)

From effectively implementing processes such as employee onboarding and offboarding remotely, building market-relevant solutions, and fitting network efficiency in diverse locations, analytics-based solutions can provide greater visibility to the decision-makers.

Technology biggies are looking to leverage the rising enterprise interest in analytics and business intelligence solutions by launching new products or expanding their capabilities to identify fresh opportunities. Some of the top players dominating the analytics market include SAP, Oracle, Accenture, Google, Microsoft, IBM, Infosys, and TCS (See: Accenture fortifies AI know-how with Byte Prophecy buy).

Recently, Tata Consultancy Services launched the TCS Workforce Analytics, an AI-focused engagement intelligence solution for companies looking at enhancing their employees’ productivity and workforce experience.  Another Indian IT Services giant, Infosys, has acquired US-based data analytics company Blue Acorn for $125 million to beef up its analytics portfolio.

IBM as well introduced a new risk-based service designed to help enterprises identify new risk-based exposure from areas such as cloud, M&A, and remote work. Other players are also strengthening their capabilities to meet the growing demand for analytics led services.

MORE FROM BETTER WORLD

India’s largest rural sanitation survey launched

India’s largest rural sanitation survey launched

Jal Shakti Minister Gajendra Singh Shekhawat has launched the Swachh Survekshan Grameen 2019 (SSG 2019) in the capital yesterday. Instituted from August 14 to September 30, 2019, SSG 2019 will cover 17,450 villages in 698 districts across India and include 87,250 public places namely schools, anganwadi centers, public health centers, haat/bazaars/religious places, making it India’s largest rural sanitation survey. Around 2,50,000 citizens will be interviewed for their feedback as part of the survey. Citizens will also be mobilized to provide feedback on sanitation relation related issues online using an application developed for the purpose.

An independent survey agency will conduct the survey in all districts and the results will be announced based on quantitative and qualitative sanitation parameters. With over 5.8 lakh villages, 639 districts, and 32 States/UTs declared Open Defecation Free (ODF) in rural India, the country is well poised to be completely an Open Defecation Free India by October 2, 2019.

Times.Green has learnt that the survey is being carried out by a leading market research company Ipsos, as indicated by this LinkedIn post of Parijat Chakraborty, Executive Director and Business Head at Ipsos:

Speaking at the launch, Shekhawat emphasized on the huge success of the Swachh Bharat Mission in becoming the biggest behavior change program in the world. He shared that with SSG19, the Mission is being taken to the next level, by focusing on solid liquid waste management and plastic waste management.

Rattan Lal Kataria, Minister of State for Jal Shakti, further lauded the enthusiasm shown by all stakeholders towards last year’s survey and encouraged the gathering to garner even higher momentum at the grassroots level this year. Parameswaran Iyer, Secretary, Department of Drinking Water and Sanitation, highlighted that this year the focus is on plastic waste disposal amongst other wastes.

A detailed protocol has been developed to guide the ranking of Districts basis their performance on key quality and quantitative parameters. The Jal Shakti Minister released the SSG 2019 logo, the SSG 2019 brochure mobile app and a dashboard for citizen’s feedback. An audio-visual campaign, featuring actor Ajay Devgan was also launched at the SSG launch event.

CSR spend recommended as tax deductible

CSR spend recommended as tax deductible

Injeti Srinivas, Secretary (Corporate Affairs), has presented the Report of the High Level Committee on CSR to the Union Minister of Finance and Corporate Affairs, Nirmala Sitharaman. The Committee has made far reaching recommendations.

The main recommendations include, making CSR expenditure tax deductible, provision for carry forward of unspent balance for a period of 3 – 5 years, aligning Schedule 7 with the SDGs by adopting a SDG plus framework (which would additionally include sports promotion, Senior Citizens’ welfare, welfare of differently abled persons, disaster management and heritage protection), balancing local area preferences with national priorities, introducing impact assessment studies for CSR obligation of 5 crore or more, and registration of implementation agencies on MCA portal. The other recommendations include developing a CSR exchange portal to connect contributors, beneficiaries and agencies, allowing CSR in social benefit bonds, promoting social impact companies, and third party assessment of major CSR projects.

The Committee has emphasized on not treating CSR as a means of resource gap funding for government schemes. The Committee discourages passive contribution of CSR into different funds included in Schedule VII of the Act. It has emphasized on CSR spending as a board driven process to provide innovative technology based solutions for social problems. The Committee has also recommended that companies having CSR prescribed amount below Rs. 50 lakh may be exempted from constituting a CSR Committee. The Committee has also recommended that violation of CSR compliance may be made a civil offence and shifted to the penalty regime.

The High Level Committee on CSR was constituted in October, 2018 under the Chairmanship of Secretary (Corporate Affairs) to review the existing CSR framework and make recommendations on strengthening the CSR ecosystem, including monitoring implementation and evaluation of outcomes. The Members of the Committee included Sameer Sharma, DG & CEO, Indian Institute of Corporate Affairs, Dr. A.K. Mittal, former CMD, NBCC, N. Chandrasekaran, Chairman, Tata Sons, Amit Chandra, MD, Bain Capital Private Equity, B.S. Narasimha, former Addl. Solicitor General of India, Rajeev Luthra, Founder & MD, Luthra and Luthra Law Office, Shobana Kamineni, Executive Vice Chairperson, Apollo, Prof. Anil Gupta, Founder, Honey Bee Network and Professor, IIM, Ahmedabad, Dr. Narinder Dhruv Batra, President, Indian Olympic Association, S. Santhanakrishnan. Chartered Accountant, and Mathew Cherian, CEO, Helpage India. Gyaneshwar Kumar Singh, Joint Secretary, Ministry of Corporate Affairs, was the Member and Convener.

41% reduction in crop stubble burning realized

41% reduction in crop stubble burning realized

Highlighting the considerable reduction in crop residue burning incidents in 2018, Dr. Trilochan Mohapatra, Secretary, Department of Agricultural Research & Education (DARE) & Director General, ICAR has said that India has demonstrated through coordinated public and private efforts such challenges can be addressed effectively. While addressing media in New Delhi today, Dr. Mohapatra added that through the various efforts under the Central Sector Scheme on ‘Promotion of Agricultural Mechanization for In-Situ Management of Crop Residue in the State of Punjab, Haryana, Uttar Pradesh & NCT of Delhi’ the paddy residue burning events have reduced by 15% and 41% in 2018 as compared to that in 2017 and 2016, respectively, in all these states as per the satellite data. The Secretary also added that more than 4,500 villages in Punjab and Haryana were declared as Zero Stubble Burning Villages during 2018 as not a single crop burning incident was reported from these villages during the year.

Dr. Mohapatra stated that the Central Sector Scheme was launched with a total outgo of Rs 1,151.80 crore for the period from 2018–19 to 2019–20 by the Government of India to tackle air pollution and to subsidize machinery required for in-situ management of crop residue in the states of Punjab, Haryana, Uttar Pradesh, and NCT of Delhi. Within one year of its implementation utilizing an amount of Rs 500 crore, the happy seeder/zero tillage technology was adopted in 8 lakh hectares of land in the north- western states of India. Under the scheme, financial assistance amounting to 50% of the cost is provided to the farmers for purchase of in-situ crop residue management machines on individual ownership basis. The financial assistance for establishment of Custom Hiring Centres of in-situ crop residue management machinery is 80% of the project cost.

During 2018–19, the funds amounting to Rs 269.38 crore, Rs 137.84 crore and Rs 148.60 crore have been released to the Governments of Punjab, Haryana and Uttar Pradesh respectively, for distribution of in-situ crop residue management machinery to the farmers on subsidy, establishment of Custom Hiring Centres (CHCs) of in-situ crop residue management machinery and undertaking Information, and Education and Communication (IEC) activities for creating awareness among farmers. During 2019–20, funds amounting to Rs 273.80 crore, Rs 192.06 crore and Rs 105.29 crore have also been released so far to the Governments of Punjab, Haryana and Uttar Pradesh, respectively, said a PIB release.

ICAR is implementing the scheme through 60 Krishi Vigyan Kendras (KVKs) of Punjab (22), Haryana (14), Delhi (1) and UP (23). In this scheme, awareness campaigns were conducted by organizing thousands of demonstrations, putting up hoardings, banners and wall paintings all across the states. Almost 700 awareness programs at village levels, 200 Kisan Ghostis and Field days, 86 KPisan Melas and 250 schools and colleges were sensitized in collaboration with state departments and agricultural universities. More than 2 lakh stakeholders were sensitized during one year. More than 400 hands-on training were organized and 18,000 farmers, tractor owner and machine operators were trained, the release added.

In addition to the above Scheme, separate funds are being allocated to the states for crop residue management under Sub-Mission on Agriculture Mechanization by the Department of Agriculture Cooperation and Farmers Welfare. The state governments have also been directed that Rs 4,000 per hectare shall be used from the funds available for demonstration of machines under the Sub-Mission on Agricultural Mechanization for demonstration of straw management machinery at farmers’ fields, Ministry of Agriculture & Farmers Welfare said.

Tracking Swachh Bharat: 5th survey launched

Tracking Swachh Bharat: 5th survey launched

Hardeep Singh Puri, Minister of State (Independent Charge) for Housing & Urban Affairs today launched the Swachh Survekshan 2020 (SS 2020), the fifth edition of the annual cleanliness survey conducted by the Ministry of Housing and Urban Affairs (MoHUA), said a PIB release. Alongside, the Swachh Survekshan 2020 Toolkit, SBM Water PLUS Protocol and Toolkit, Swachh Nagar – an integrated waste management app and AI enabled mSBM App were also launched.

The event was webcast live for states and cities to witness the launches from across the country. The event also saw the release of a special Swachh Survekhan theme song featuring Kangana Ranaut, singers Kailash Kher and Monali Thakur. Durga Shanker Mishra, Secretary, MoHUA, V.K. Jindal, Joint Secretary & Mission Director, and representatives from serval urban local bodies were also present at the launch.

Speaking at the launch event, Puri said, “Earlier this year, we had launched Swachh Survekshan League 2020 (SS League 2020) with the objective of sustaining the on ground performance of cities along with continuous monitoring of service level performance on cleanliness. Today’s event for launching the Swachh Survekshan 2020, with field survey to be conducted in January 2020, is particularly significant since it gives us the opportunity to reaffirm once again our promise for a Clean, Garbage Free and Sanitary “New India”, by not only sustaining the gains that we have made under the SBM, but also by providing a roadmap to institutionalize the concept of total Swachhata among all our cities.”

The Swachh Survekshan 2020 Toolkit launched by the Minister contains the detailed survey methodology and component indicators with scores to help cities to prepare themselves for the survey.

Durga Shanker Mishra, Secretary, MoHUA during his presentation on SS 2020 mentioned, “Every year, the Swachh Survekshan is redesigned innovatively, to ensure that the process becomes more and more robust, with focus on sustaining the changed behaviours.” He also elaborated on the key focus areas of SS 2020, and highlighted the key differentiators of SS 2020 from SS 2019.

In line with the focus on continuity and sustainability, a major focus of SS 2020 indicators, both for the quarterly and annual assessments – has been on complete faecal sludge management and waste water treatment, in line with the Government’s promise made in its election manifesto. Reiterating its commitment to the cause, the Ministry also launched the Water PLUS Protocol and the accompanying Toolkit.

Moving beyond ODF, ODF+ and ODF++, the Water PLUS protocol aims to provide a guideline for cities and towns to ensure that no untreated wastewater is released into the environment thereby enabling sustainability of the sanitation value chain. This is in line with the Government’s focus on water conversation and reuse under the Jal Shakti Abhiyan and also aligns with the Sustainable Development Goals on clean water and sanitation. The toolkit provides the detailed SBM Water Plus protocol laid down by MoHUA, along with declaration formats to be obtained from various stakeholders, that wards / work circles (in case under jurisdiction of development authority) and cities are required to submit, as part of the SBM Water Plus declaration and certification process.

SS 2020 will be conducted in January 2020. A major thrust of Swachh Survekshan has always been on citizen engagement, be it through citizen feedback or indicators involving citizen participation. This year, the citizen-centric focus has been enhanced substantially through verification of the progress made by cities on Swachhata through direct responses from citizens. Continuing with its focus on providing integrated waste management solutions to Urban Local Bodies (ULBs) and citizens, MoHUA also launched the Swachh Nagar Mobile App. This app, with features such as tracking of waste collection by ULBs through route and vehicle monitoring, notification to citizens, online collection of user fee for waste collection and an effective grievance redressal mechanism, will be the answer to several issues that hinder effective waste management such as lack of monitoring, collection of segregated waste, and tracking the movement of waste vehicles and waste pickers, amongst others.

The event also saw the launch of AI enabled mSBM App, a mobile app developed by the National Informatics Centre (NIC) that helps detect the beneficiary face and toilet seat in the photo uploaded using Artificial Intelligence (AI) model at the backend. This app will not only facilitate the applicants of Individual Household Toilets (IHHL) under SBM-U know the status of their application in real-time after uploading the photograph but also help them upload the correct photo. The App will also help the respective ULB nodal officer to verify and approve the application thereby significantly reducing the processing time for applicants. The launch event ended with the release of the Swachh Survekshan theme song. While Padmashree awardee Kailash Kher and Monali Thakur have lent their voice to the song titled ‘Swachhata Adhikar Hai’, national award winning actor, Kangana Ranaut has featured in the video.

India has revved up its sustainability drive

India has revved up its sustainability drive

Contrary to what the perception is, India is no longer pushing the climate change concerns under the carpet. In case you haven’t already noticed, India has quietly but surely accelerated its journey on the road to sustainability.

Move #1: In her maiden budget, Finance Minister Nirmala Sitharaman announced that to make electric vehicles affordable to consumers, the government will provide additional income tax deduction of Rs 1.5 lakh on the interest paid on loans taken to purchase electric vehicles. This amounts to a benefit of around Rs 2.5 lakh over the loan period to the taxpayers who take such loans. To further incentivize e-mobility, the Budget said customs duty was being exempted on certain parts of electric vehicles.

An even greater emphasis was laid on providing affordable and environment friendly public transportation options for the common man. Phase II of the Faster Adoption and Manufacturing of (Hybrid &) Electric Vehicles (FAME) Scheme has an outlay of Rs 10,000 crore for a period of 3 years and has already commenced from 1 April 2019. Under the scheme, advanced battery and registered e-vehicles will be incentivized.

The Minister hoped that the inclusion of solar storage batteries and charging infrastructure in the FAME scheme would give a boost to manufacturing, which is needed for India to leapfrog and become a global hub for manufacturing of these vehicles.

The Impact: The announcement led to obvious cheers across the electric vehicles industry. Tech Mahindra, in partnership with Mahindra Logistics, announced introduction of EVs for employee transportation. The latter aims to take the tally of electric vehicles in its employee transportation fleet to 300, over the fiscal year 2020. (See: Tech Mahindra Partners with Mahindra Logistics to Introduce Electric Vehicles for Employee Transportation)

More recently, the Department of Heavy Industry has approved the sanction of 5,595 electric buses to 64 Cities, State Government Entities, and State Transport Undertakings (STUs) for intra-city and intercity operation under FAME India scheme phase II in order to give a further push to clean mobility in public transportation. (See: Soon, 5,595 new electric buses for 64 cities)

Move #2: The most significant manifestation of this drive is reflected in the recent decision of slashing of goods and services tax (GST) rates for electric vehicles and related services to 5%. While GST rate on all electric vehicles was reduced from 12% to 5%, the rate on charger or charging stations for electric vehicles be reduced from 18% to 5%. Also, hiring of electric buses of carrying capacity of more than 12 passengers by local authorities was exempted from GST.

Even more significant was the speed with which it was implemented. Within five days after the high-powered GST Council chaired by Union Finance & Corporate Affairs Minister Nirmala Sitharaman took the decision on 27 July 2019, it was implemented. The new rates thus came into effect from 1 August itself.

The Impact: The impact has been even more positive. Some stakeholders who had been waiting for such incentives to arrive, were quick to respond with their plans. Tata Power and Tata Motors announced their partnership to install 300 fast charging stations by the end of the FY2020, across key five cities namely Mumbai, Delhi, Pune, Bangalore and Hyderabad. (See: Tata to set up 300 EV charging stations in 5 cities)

Earlier, Tata Motors said it supplied 40 electric buses to the Jammu & Kashmir State Road Transport Corporation. Some of these buses are plying on the difficult terrains of the Jammu to Katra (Vaishno Devi) route and some buses will also ply in the valleys of Srinagar. (See: Tata Motors delivers 40 electric buses to J&K)

Interestingly, these electric buses have been manufactured at Tata Motors Dharwad plant, and will have a traveling range of up to 150 kilometers on a single charge. Adapted to local conditions, its Li-ion batteries have been placed on the rooftop to prevent breakdown due to waterlogging.

There has been a sudden spurt in the number of electric vehicles in the cars and two-wheeler segments as well. While Mahindra has been present in the EV segment ever since it acquired Reva Electric in 2010, Hyundai has recently launched Kona Electric and others are also rushing to launch their offerings. Maruti Suzuki is expected to bring its first electric car Wagon R E next year.

In fact, the recent slump in the automobile sector could help further accelerate the growth of the electric mobility segment in India. The sops being offered by the government could incentivize automobile players to give push to their e-mobility offerings.

Move #3: This one comes not from the government but from India’s largest business conglomerate, Reliance Industries. While it may arguably be seen as a mega outcome of the two moves discussed above, the sheer scale of RIL makes it a move as well.

In its latest annual report, the company has said, “Reliance has developed a future-ready Oil-to-Chemical strategic vision to, progressively, transform the Jamnagar refinery from a leading producer of fuels to chemicals.”

“The Jamnagar refinery product slate, at the culmination of oil-to-chemical transition, shall be only jet fuels and petrochemicals. All refined products priced below crude shall be eliminated for chemicals at initial stage. Final fuel de-risking shall target elimination of gasoline, alkylate and diesel, synchronised to the global evolution of E-mobility and transport fuel demand decline,” the report further noted.

The Impact: This move is bound to trigger a wide range of responses from multiple players, big and small, across industries. The fact that RIL has also announced a multi-billion-dollar stake sale deal with the world’s largest and lowest cost-per-barrel producer of crude oil, Saudi Aramco, would help ensure energy security as the country transitions to a less-fossil-fuel strategy.

PM Modi’s retweet on conserving Nature is in air

PM Modi’s retweet on conserving Nature is in air

The Prime Minister of India Narendra Modi has said it on so many other occasions, and this tweet was a further reiteration of his commitment toward environmental conservation and tackling climate change. In a retweet of adventurer and TV host Bear Grylls’ post on Twitter, Modi said.

The retweet came after posted this message on his Twitter handle: “Tonight watch my journey with PM @narendramodi for Man Vs Wild on @DiscoveryIN – Together let’s do all we can to protect the planet, promote peace & encourage a Never Give Up spirit. Enjoy the show!”

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