AI in banking

AI in banking now geared for a takeoff

by | Aug 3, 2020 | Artificial Intelligence, Artificial Intelligence

Having tasted initial successes with chatbots and other virtual assistants, Indian banks are now geared to get bolder with AI.
Share to lead the transformation

Digital disruption is impacting every industry and transforming the ways of working. The traditional models are slowly waning, and trailblazing technologies are emerging. In the age of cloud computing and internet applications, services like telegram and postcards are things of the past. Banking too has endured many changes over time while implementing several new technologies to facilitate faster transactions and on-the-move banking with just a few clicks. AI in banking is taking transformation to a new level.

The unprecedented Covid-19 scenario, which has compelled many to stay at home, has further pushed the banks to explore innovative banking solutions and create a differentiation strategy for the convenience of their customers. Artificial intelligence (AI) is one of the most powerful technologies that has been helping the banking sector to drive several of these new-age innovations.

Driven by the benefits of predictive analytics, voice recognition, and advance human learning capabilities, AI technology enables banks to provide a customized experience to their customers, strengthens compliance, and delivers a secure digital payment ecosystem across a plethora of channels. It helps manage an enormous amount of data at a rapid speed, and empowers them to comprehend detailed insights from it, providing a better understanding of their customers and behaviors.

Globally, tools such as conversational chatbots, virtual security assistants, fraud detection, and face recognition are being widely used to drive meaningful customer engagement. If we look at the Indian market scenario, banks are waking up to the benefits of AI tools for both back-office and customer interfacing functions.

Let’s look at the AI journeys of some of the leading banks.

HDFC Bank

In 2017, India’s leading private-sector bank deployed an AI-based conversational chatbot called Electronic Virtual Assistant (EVA). In less than three years of its deployment, EVA, designed by Bengaluru-based Senseforth AI Research has claimed to have helped HDFC respond to over 5 million customer queries with more than 85% accuracy. The tool uses natural language processing and is now also available on the Google Assistant platform. It provides the relevant answers to users by scanning thousands of HDFC website sources in just a few seconds.

Chatbots like EVA help fetch relevant information very easily without letting users navigate the entire website or getting into a painstaking effort of waiting on a call. In addition to EVA, the bank has also deployed several AI-enabled tools in risk management, credit scoring, employee engagement, and onboarding in the last few years. It uses OnChat, which works on Facebook, to help with all kind of bill-payments. HDFC is also testing various in-store robotic applications.

State Bank of India

Despite being a public-sector bank, SBI is known to be aggressive in terms of leveraging the latest technologies. The company’s banking dashboards are considered to be one of the best in the industry. In terms of AI-enabled solutions, the bank’s facial recognition solution, developed by Chapdex, the winning team from its first hackathon Code for Bank, helps it analyze and understand the feedback of its customers through their facial expressions. The solution is installed in the branch cameras and collects impressions of customers to identify if they are delighted from their bank visits or not.

The Fortune Global 500 bank has been also leveraging the benefits of SBI Intelligent Assistant (SIA), an AI-powered chat and voice assistant, to answer the customer queries promptly. Developed by Payjo, a startup based in Silicon Valley and Bengaluru, the solution has helped SBI reduce a considerable amount of operational costs since its launch in 2017. The solution interacts with customers to address queries and tasks related to everyday banking just like a bank representative.

The company has also recently entered into a pact with Microsoft to develop an AI-powered marketplace aimed at helping the banking, financial services, and insurance (BFSI) industry to connect people living with disabilities for upskilling and employment.

Axis Bank

Mumbai-based country’s third-largest bank, Axis Bank, has built two AI solutions that have made life easier for its customers. Its bot, ‘Simply Ask Axis Aha’ aims to bridge the gap between customers and the bank. Users can access the tool through Axis bank mobile app and use a conversational approach to transfer funds, pay bills, recharge, generate banking statements, or enquire about the latest Axis products and services. The bot acts as a conversational assistant to resolve queries of all kinds.

Very recently, Axis has deployed a voice-based conversational bot or automated voice assistant AXAA. The solution operates like a humanoid and claims to deliver far better results than a conventional interactive voice response (IVR) system. According to the company, the solution will assist customers to traverse through the IVR and address their queries and requests, without the need for any human intervention in most cases. Interestingly, the solution can converse in English, Hindi, and Hinglish, and has the potential to address about one lakh customer queries per day.

ICICI Bank

ICICI has been heavily focusing on AI-enabled robotic process automation (RPA) technology for process improvement. The RPA technology enables businesses to automate high-volume, tedious, and time-taking tasks that doesn’t require much human intervention. It has already deployed RPA technology on over 1,200 business processes such as customer onboarding, loan processing, and reconciliation, among others.

The bank also has and AI-powered Chatbot, iPal, that has recently been integrated with Amazon Alexa and Google Assistant. The solution provides an array of retail banking information such as account details, account balance, transaction queries, and credit card details among others through a simple voice command.

Though still at a nascent stage, and mostly restricted to chatbots, Indian banks are now experimenting with several new AI ideas to transform the traditional banking experience. In the next few years, the role of AI is expected to be evolved significantly. A special focus will be on developing customized solutions for customers and designing software based on cognitive fraud analytics. Punjab National Bank (PNB), for instance, has already deployed AI for reconciliation of accounts and to strengthen its internal audit control mechanisms. A number of banks are likely to use AI to detect suspicious activity. Through real-time behavior profiling, distrustful activities of banking users will be immediately reported and blocked for fraud prevention.

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Costa Rica generates 99.99% of electricity from renewable sources

Costa Rica generates 99.99% of electricity from renewable sources

Hydroelectric-plant

Representative image–Hydroelectric plant.

Latin American country Costa Rica, which aims to be 100% carbon-neutral by 2021, derived 99.99% of its total generated electricity from renewable sources in the month of May 2019, says a news report.
Citing data from National Energy Control Center (Cence), the geothermal energy news and research website Think Geo Energy added that the country generated a total of 984.19 GWh of energy during the month. While 80.04% of this came from the hydel sources; 12.9% was produced by geothermal plants, 6.99% by wind, and 0.06% by biomass and solar energy. Only 0.01% was generated by pollution-causing thermal plants.
The achievement is all the more significant given that demand for electricity has surged over the past few decades. As noted by a Wikipedia page on the topic, electricity consumption had increased by 4.2 times between 1980 and 2009 and 99.5% of the population had access to electricity.
However, when it comes to reducing CO2 emissions, the country’s transportation system still has a long distance to cover. A sequential rise in the number of vehicles has led to an increase in the consumption of fossil fuels.

Tata to set up 300 EV charging stations in 5 cities

Tata to set up 300 EV charging stations in 5 cities

Tata Tigor EV charging

LtoR – Ramesh Subramanyam, CFO & President – New Biz, TPL and Shailesh Chandra, President – Electric Mobility Business & Corporate Strategy. (Image: Tata Motors)

Within days after the government cut GST rates on EV charging stations to 5% from 18% earlier, Tata Power and Tata Motors have announced their partnership to install 300 fast charging stations by the end of the FY20, across key five cities namely Mumbai, Delhi, Pune, Bangalore and Hyderabad. The two companies inaugurated their first seven charging stations in Pune, to enable the e-mobility drive in the city. Over the next two months, 45 more chargers will be installed across the other four cities. These chargers will be installed at Tata Motors dealerships, certain Tata Group retail outlets and other public locations.

The new GST rates on EV charging came into effect from 1 Aug 2019.

The chargers will be operated by Tata Power and will adhere to Bharat Standard (15 kW) for the initial 50 chargers. Going forward, there will also be charging stations that will adhere to 30-50 kW DC CCS2 Standard. These chargers can be accessed by any electric vehicle user, having cars compatible to the above charging standards. Tata Power and Tata Motors have jointly developed an attractive charging tariff for Tata Motors EV customers.

Speaking at the occasion, Praveer Sinha, MD & CEO Tata Power, said, “We are committed to making India EV ready in line with the Government’s ambition of providing green technology solutions and Tata Group’s vision of reducing India’s carbon footprint. Our aim is to make EV Charging as fast and easy as possible for all Indians and we are very pleased to partner with Tata Motors, with whom we jointly identified high priority locations which could be preferred by the potential EV owners.”

Commenting on the collaboration, Guenter Butschek, CEO & MD Tata Motors Ltd., said, “We are happy to partner with Tata Power for taking the first step in developing ubiquitous EV charging infrastructure in India. This partnership is an important milestone in our journey to offer complete ecosystem solutions and offer peace of mind to our customers. We remain committed to the sustainable mobility mission and will continue to work towards bringing aspirational e-mobility solutions for the customers, leading the drive towards faster adoption of electric vehicles in the country.”

Tata Power’s current EV infrastructure presence in Mumbai is 42 charging points and its mobility infrastructure footprint is in multiple cities including Hyderabad, Bangalore and Delhi with a total of 85 charging points set up across various usage scenarios. The company has signed landmark MoUs for setting up commercial scale EV charging stations at HPCL, IOCL, and IGL retail outlets. The company also partnered with Tata Motors earlier to support Maharashtra Government’s vision of promoting e-mobility in the State by setting up public EV charging stations.

As an introductory offer, Tata Motors EV Customers can avail free charging for the next three months.

 

Ace water project delivers 3.5L conservation measures

Ace water project delivers 3.5L conservation measures

water drop

Water conservation efforts are gathering steam. (Representative image).

India is taking some sound measures in the direction of improving water security, especially in water-distressed areas. The outcome delivered by one such measure, Jal Shakti Abhiyan (JSA) is laudable. It has delivered over 3.5 lakh water conservation measures in 256 districts in a span of just one month.

Of the conservation measures that the Centre initiated JSA has delivered, 1.54 lakh are of water conservation and rainwater harvesting measures, 20,000 relate to the rejuvenation of traditional water bodies, over 65,000 are reuse and recharge structures and 1.23 lakh are watershed development projects. An estimated 2.64 crore people have already participated in the Abhiyan making it a jan andolan. About 4.25 crore saplings were planted as a part of the efforts. The outcome of the first phase of the Jal Shakti Abhiyan was announced at a review by Cabinet Secretary in New Delhi today.

Chairing the review, Pradeep Kumar Sinha, Union Cabinet Secretary, appreciated the efforts and commitment shown by the nodal officers in the campaign and encouraged them to closely work with districts for bringing significant changes through key interventions and initiatives. He said, “JSA has definitely created a lot of buzz in the country, and it will do lot of good in the years to come. Our aim is to ensure the benefits reach the farmers at the ground-level.”

Parameswaran Iyer, Secretary, DDWS, shared that the JSA has led to an increase in groundwater level, surface water storage capacity, soil moisture in farmlands and increased plant cover. The JSA is a collaborative effort of various Ministries of the Centre and State Governments, and is primarily a Jal Sanchay campaign, which has gained phenomenal momentum in this past one month.

The campaign is successfully running with the involvement of about 1,300 officers of the central government joined by state and district officials who are required to take up 3 field visits.

Workshop with Aamir Khan and Kiran Rao, Founders, Paani Foundation.

The workshop also had presentations by prominent NGOs working in the area of water conservation, deploying successful interventions, innovations and strategies. Aamir Khan, renowned actor and the founder of Paani Foundation, showcased encouraging films about grass-root level stories in Maharashtra, where lives have been impacted by the Foundation’s mobilization efforts in respective villages. He emphasized upon the need of educating people at village-level about the importance of saving water, showing them effective ways and techniques and how they can play a leading role in taking the initiatives forward.

Kalyan Paul, Executive Director, Pan Himalayan Grassroots Development Foundation, Uttarakhand elaborated how women played an important role in water conservation across the mountain states of India. Aranyak, an NGO working in North East India highlighted the importance of “Dong Bundh System” (a traditional water conservation and management system) which ensures availability of drinking and irrigation water by deploying conventional methods. Representatives of Bangalore based Arghyam highlighted the importance of educating locals, honing their skills, ensuring their participation and ownership to manage local water bodies and continuing this practice on a daily basis as the ways to ensure efficient water conservation measures.

The review-meeting-cum-workshop was attended by concerned Union Secretaries who clarified on points relating to their departments. TP Singh, Advisor, MEITY made a presentation about the application of Space and Geo Information (3-D) in Jal Shanchay.

News source: PIB.

Blending power with renewable energy is the way ahead: Pradhan

Blending power with renewable energy is the way ahead: Pradhan

Dharmendra Pradhan

The goal is to have 40% electricity generation capacity from non-fossil fuel-based energy resources by 2030: Pradhan (Pix source: PIB)

Minister of Petroleum and Natural Gas & Steel Dharmendra Pradhan has said that India’s growing energy sector is attractive for foreign investors. Speaking at Bloomberg NEF New Delhi Summit today, he said that it has repeatedly received funding from sovereign wealth funds, pension funds, long-term strategic investors from Western countries, Asian Countries and the Middle East, said a PIB release.

Pradhan said India remains a bright spot in the global economy. With strong domestic economy and supportive policy environment, the Government is committed towards achieving holistic, inclusive and sustainable economic development. India will become 3 trillion-dollar economy this year and aims to achieve a 5 trillion-dollar target in the near future. To achieve this target, India needs secure, affordable and sustainable energy to sustain the high growth and provide energy access to 1.3 billion people. Therefore, it is important for us to tap every source of energy. “We have taken several measures to overhaul the hydrocarbon sector to ensure energy security for the country while pursuing a green path to progress,” he said.

On the issue of energy landscape, the Minister said that it is passing through a big change – making way for clean energy technologies. “In a drive to provide energy access to all in a sustainable manner, our Government has taken a big responsibility by making global commitment to reduce emissions intensity of its GDP by 33–35% from 2005 levels. One of the main strategies India is planning to adopt towards achieving this goal is by having 40% electricity generation capacity from non-fossil fuel-based energy resources by 2030,” he added.

Appreciating the oil and gas companies for investing in developing renewable energy projects for self-consumption and for supplying to the grid, Pradhan said oil marketing companies are providing soft loans and subsidies to petrol pump dealers to install solar rooftops. He said, “This is the right time to think of sale options like blending electricity generated from gas power plants with renewable energy. This will further aid the process of emission reduction.”

Pradhan said the Government is committed towards clean energy, which extends beyond just electricity. The Pradhan Mantri Ujjwala Yojana has transformed the lives of millions of poor households by ensuring access to clean cooking fuel. “More than 75 million LPG connections have been provided under the Ujjwala Yojana so far, which has resulted in enhancing the LPG penetration in India to around 95% as against 56% in May 2014. The Pradhan Mantri Ujjwala Yojana has saved millions of women and children from the health hazards of smoky kitchens,” he said.

On the issue of city gas network, Pradhan said that only 20% of the population was covered under it in 2014 but with the success of the 10th CGD Bid Round, CGD network will expand to nearly 70% of our population. CGD would be available in 228 geographical areas comprising 402 districts spread over 27 States and Union Territories covering 53% of the country. The recently-concluded 9th and 10th CGD rounds will require investment of one lakh twenty thousand crore rupees.

The Minister said that many of our refineries are today close to large urban clusters, and as part of their focus as good corporate citizens, all have shifted to cleaner natural gas for their energy needs. In addition, the government has already implemented fuel efficiency norms for commercial heavy vehicles. “To tackle pollution issues, we are looking at gas-based transportation solutions. We are switching to BS-VI fuels from 1st April 2020. The National Capital Territory of Delhi has already switched to BS-VI fuels in April last year. We are promoting the use of CNG, bio-CNG and LNG in transportation sector. We are setting up bio-refineries and targeting newer sources of ethanol. The ethanol-blended program will enable OMCs to sell 10% blended petrol,” Pradhan said.

On the bio-diesel program, the Minister said “I am confident that we will soon be rolling out initiatives to enable achievement of 5% biodiesel blended diesel across country.” He said, “we will promote EVs, but it will be a holistic and integrated planning, where I have mentioned in my recent statements that all forms of transportation, which are clean and affordable, will be considered in our Energy Policy.”

The Minister said, “We are mindful of the difficulties being faced by investors in some instances where State Government is trying to renegotiate some of the executed contracts. Our Government has requested State Governments to reconsider their decision, as this will jeopardize future investment in not only the concerned state but also the country as a whole.

1.5GW solar PV tenders floated for govt. producers

1.5GW solar PV tenders floated for govt. producers

grid connected solar

Grid connected solar (Representative image).

Solar Energy Corporation of India (SECI) has floated a request for selection (RfS) document for selection of solar power developers for the next tranche of solar PV power projects in India.
As part of Tranche II of Phase II, the project will identify successful developers for setting up 1500 MW grid-connected solar PV power projects.
However, only government producers are allowed to participate as bidder under this RfS. Government producers can be any entity which is either directly controlled by the central or state governments or is under the administrative control of central or state government or a company in which government is having more than 50% shareholding.
The scheduled commissioning date for commissioning of the full capacity of the project shall be the date as on 24 months from the date of issuance of LoI. The maximum time period allowed for commissioning of the full project capacity shall be limited to 30 months from the date of issuance of LoI.

SECI is a CPSU under the administrative control of the Ministry of New and Renewable Energy (MNRE), and has a major role to play in the sector’s development. The company is responsible for implementation of a number of schemes of MNRE, major ones being the Viability Gap Funding (VGF) schemes for large-scale grid-connected projects under JNNSM, solar park scheme, and grid-connected solar rooftop scheme.

GST sops for EVs, charging come into force

GST sops for EVs, charging come into force

ev-charging

GST on EVs and EV charging is down to 5%.

The recently slashed GST rates on all electric vehicles (EVs) have come into effect from today. All EVs, small or big, personal or commercial, will be costing 7% less as compared to the day before. The rate cut was announced only five days ago at the 36th GST Council meeting chaired by Union Finance & Corporate Affairs Minister Nirmala Sitharaman and attended by Union Minister of State for Finance & Corporate Affairs Anurag Thakur besides Revenue Secretary Ajay Bhushan Pandey and other senior officials of the Ministry of Finance. In the meeting held on 27 July, the GST rates were cut to 5% from 12% earlier. see news)

As announced in the meeting, the GST rates have also come down from today on chargers or charging stations for EVs. As against 18% earlier, a new rate of 5% has become applicable from today.

Additionally, hiring of electric buses with carrying capacity of more than 12 passengers by local authorities will be completely exempted from GST.

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