AI is a must now

AI is a must now to speed up digital transformation

by | Jul 30, 2020 | Artificial Intelligence, Artificial Intelligence, Digital Transformation, Viewpoint

AI is no longer an either-or debate but a when-and-how discussion that board rooms must attend to now.
Share to lead the transformation

The history of humankind has also been the history of human intelligence and its continuous evolution. Ironically, this has enabled us to amass so much knowledge and information that it has become humanly difficult for us to process it in real time. Artificial intelligence aka AI is a must now.

Moreover, as we acquire new knowledge, we also tend to lose what we had gained in the past. This is a weakness inherent to us humans, but the digital information systems that we developed help us overcome that shortcoming amazingly well.

Today, we can store and retrieve knowledge at will. More importantly, we can store it in one form and retrieve it in another form. Speech recognition AI technologies have matured to remarkable levels today. One would simply record a conversation and transcribe it within minutes in a perfectly legible text form. Similarly, chatbot technologies are rapidly redefining the customer interfaces for many an organization.

AI is the new game changer

Artificial intelligence driven solutions are now playing a critical role in processing knowledge and utilizing the learnings to augment human activities.

These AI solutions help us shorten our response times to a situation, so that we are able to make the most of an opportunity and deal with a threat in the best possible manner.

However, the AI deployments are still in early stages, though it is hoped that the Covid-19 pandemic will accelerate these deployments. Specifically, technologies like speech recognition, chatbots, and robotic process automation (RPA) have rapidly matured in the recent years and are now ready for large-scale adoption.

Imagine what would have happened if all cities and governments were armed with sophisticated AI tools when the Covid-19 cases surfaced or were in their early stages of spread. It is quite likely that authorities would have been able to contain the spread before it spiraled out of control.

That brings us to the theme of digital transformation, which could accelerate widescale deployment and usage of AI solutions by governments, businesses, and citizens alike.

Transformation and agility – two sides of the same coin

Transformation could be accelerated by being agile. If you are agile, then you can transform quickly. And if you’re committed to transformation then you will be eager to embrace agility.

Organizations that had already advanced on the path of digital transformation, are today better prepared to adapt and respond to the challenges. Expectedly, they will also be the ones to recover faster than others.

Other businesses too must undertake rapid transformation routes to emerge truly nimble and agile if they were to survive a long and slow macroeconomic recovery cycle. Such an approach would enable them to respond to market situations in dynamic and resilient ways, create value for themselves and their customers, and muster growth and profitability in a sustainable manner.

Moreover, businesses could also leverage IT to change the shape of recovery curve to an extent and create greater value for their stakeholders as well as customers.

AI is the soul of future digital transformation initiatives

AI could significantly accelerate innovation and transformation. It is time to open up new streams of AI conversations that will help realign the digital transformation agenda of businesses to the changed needs of a post-pandemic era.

AI case studies and use cases already exist that could be adapted and used by organizations and governments. Leading organizations in areas such as banking, financial services, retail, logistics, healthcare, automobiles, e-marketplaces, and cybersecurity are already at the forefront of AI adoption. In the near future, while they work to further perfect and mature their AI applications, other organizations will be keen to catch up.

One good way to accelerate AI adoption would be to watch the early movers and learn from their successes and failures.

For instance, Mastercard has been an early mover. It introduced Decision Intelligence, a comprehensive decision and fraud detection service, in November 2016. According to Mastercard, the solution uses artificial intelligence technology to help financial institutions increase the accuracy of real-time approvals of genuine transactions and reduce false declines.

Similarly, AT&T, the world’s largest telecommunications company, has also been an early deployer. In December 2016, AT&T rolled out its entertainment chatbot Atticus.

In April 2017, Vodafone UK launched its AI chatbot, TOBi, powered by IBM Watson and LivePerson. The telco described it as a virtual customer services’ agent that could handle a range of customer queries including device troubleshooting, usage, and order tracking, among others.

The Covid-19 scenario has made a profound impact on the way people collaborate and work. In this situation, AI and ML will be the key navigational technologies to deliver results, and hence, are expected to be embraced widely by organizations of all scales.

[If you would like to share a use case and recommend it in the larger interest of other organizations, please drop me a word at deepakk@bmnxt.com.]

MORE FROM BETTER WORLD

Climate Change: Javadekar takes charge

Climate Change: Javadekar takes charge

Prakash Javadekar today assumed charge as the Union Minister of Environment, Forest and Climate Change here today. He was greeted at the office at Paryavaran Bhawan by Environment Secretary Shri C K Mishra and other senior officials of the ministry. Babul Supriyo also assumed charge as Minister of State.

Briefing the media after assuming the charge, the Union Minister said it is like a home coming for him as he already served in the ministry for two years in the first term of NDA government. He stressed that we will strongly reinforce that this ministry is seen as a facilitator and not merely as a regulator. “Economic growth and environment protection should go simultaneously, and we need to work with an increased impetus towards that”, said Javadekar.

After assuming the charge, the Minister also held a meeting with the senior officers of the Ministry where he was briefed on the key initiatives and policy issues of the Ministry.

Infosys Foundation Opens Aarohan Awards 2019

Infosys Foundation Opens Aarohan Awards 2019

social-impact

The awards would recognize solutions that could positively impact the underprivileged in India. (Representative image)

Infosys Foundation, the philanthropic and CSR arm of Infosys, has announced the launch of the second edition of the Aarohan Social Innovation Awards. The award is aimed at accelerating innovation in the social sector. The Aarohan Social Innovation Awards 2019 seek to recognize and reward individuals, teams or NGOs developing unique solutions that have the potential to positively impact the underprivileged in India, at scale.

Speaking at the launch of the second edition of the awards, Infosys Foundation Chairperson Sudha Murty said, “The Aarohan Social Innovation Awards 2018 was a huge success. Infosys Foundation witnessed a very good response from social innovators across the country and eventually, 12 leading innovators were recognised and awarded. The overwhelming response we got last year, has reaffirmed my belief that there are innumerable innovators across India who are looking up to this platform to give wings to their passion by scaling their innovation and impacting millions of lives. With the second edition of the awards, we hope to discover these hidden social innovators across the country and help them scale the power of their social innovations”

The awards will accept submissions across six categories, namely, Healthcare, Rural Development, Destitute Care, Women’s Safety & Empowerment, Education & Sports, and Sustainability.

The submission process for the second edition of these awards commences on July 15, 2019 and will continue till September 30, 2019. Participants can submit entries describing their work in the form of videos that can be uploaded on the Aarohan Social Innovation Awards website. The entries must be of a fully functioning prototype, not just a concept, idea or mock up. Additionally, the project must not be an established commercial venture.

Aarohan Social Innovation Awards will also offer winners an opportunity for residential technical mentorship at the IIT Hyderabad campus for up to 12 weeks to help them further develop and scale their solutions.

A panel of distinguished judges will evaluate and select the winners whose submissions will be assessed on five broad criteria – application to a social problem or need, innovative use of technology, originality of ideas, ease of use and the quality of presentation. The jury will comprise Prof. Trilochan Sastry, former Dean, IIM Bangalore; Padma Shree Arvind Gupta, an Indian toy inventor and science expert; Prof. Anil Gupta, visiting faculty member, IIM Ahmedabad, a globally renowned scholar of grassroots innovations and founder of the Honey Bee Network; Prof. GVV Sharma, Faculty member of the Department of Electrical Engineering and Coordinator, Teaching Learning Centre, IIT Hyderabad; Sumit Virmani, Senior Vice President and Global Head – Marketing, Infosys, and Infosys Foundation Chairperson, renowned author and philanthropist Sudha Murty.

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *