project management tools

Online project management tools: Top office suite analysis

by | Sep 14, 2020 | Productivity, Technology

Here is a quick overview of the top cloud-based productivity solutions for you to decide what best fits for your organization!
Share to lead the transformation

In the wake of the work-from-anywhere scenario, cloud-based Team management software platforms are witnessing a substantial uptake. Industry onlookers expect this market to see an average of 25% y-o-y growth for the next three years.

The collaboration and productive project management tools enable businesses and professionals to leverage the power of the cloud to deliver the day to day business tasks virtually from the workplace of their choice. These solutions allow organizational teams to create documents, spreadsheets, and presentations in the cloud and collaborate online through chat, video conferencing, and cloud storage to accomplish various day to day tasks.

While Google’s G-suite and Microsoft owned Office 365 are primarily ruling the team management software market, there are many others, such as Zoho workplace, IBM, and Hancom, eying to make a splash in the productivity suite market.

For the solution providers, the typical market opportunity in this place can be segmented mainly into three categories: individual professionals, small and medium businesses (SMBs), and large enterprises.

The Enterprises and IT leaders have many elements to look at before building a deployment decision. Motivators could include factors such as licensing costs, backup, security, purpose, empowering the mobile workforce, or ease of use.

To help you decide the best fit solution for your organization, Better World provides a quick online project management tools comparison of the cloud-based productivity solution offerings of three top players: Microsoft, Google, and Zoho.

Microsoft 365: For team management

Microsoft 365 (formerly Office 365) is simply the cloud-based variant of the Microsoft Office application suite. It includes email, document creation/editing, contacts, calendars, IM, online meetings, video chats, and web interface.

Many large enterprises prefer Microsoft’s 365 because of its well-established presence in both desktop and online productivity suite arena. Moreover, Microsoft’s consistent focus on industry-centered innovations, flexible buying options, and full integration capability with Windows always help the company get brownie points from its loyal users.

Microsoft also offers Team, a collaboration platform that enables enterprise users to share documents, conduct online meetings, and collaborate in real-time.

Familiarity with Outlook: One of the vital components that operate in favor of Office 365 adoption is the strong brand recall and understanding of Outlook email client amongst corporate workers. Most of the corporate workers are comfortable working with the Outlook email client. And organizations do not desire to produce unnecessary anxiety and disrupt their business continuity by switching to any other productivity partner.

One Drive: MS’s enterprise-grade cloud storage platform, One Drive, offers seamless user experience in terms of hosting documents and files in Online, On-Premises, or Hybrid cloud. Moreover, the enterprise search engine capability also enables users to track and find relevant documents or files at their convenience by inserting appropriate keywords.

Fully integrated with Windows: Additionally, Microsoft’s core resources, i.e., Word processor (MS Word), chart editor (MS Excel), and presentation editor (MS PowerPoint), have always been favored by the traditional computer users. All the online documents are fully integrated with the offline edition of MS Office without any fears related to formatting errors. They also include plenty of pre-built templates for enterprise users.

Many Office apps and services are also available on the pay-as-you-use model. Thus, some companies buy a basic plan and then add different services according to their business need.

Click here to know more details about the various plans offered by Microsoft.

Google’s G-Suite: For office management

Google sticks with a cloud-native and browser-centric approach and has already proved its productivity suite mettle in the consumer space. With G Suite bouquet of offerings, it is right away taking big strides to further beef up its enterprise market share.

Google’s G-Suite includes offerings such as Gmail for business, audio, and video conferencing capability, interactive and shared calendars, spreadsheets, presentations, auditing accounts, log analysis, among others.

Clean interface: The most crucial advantage that the company offers is the clean, simple, and intuitive email interface. Granular controls can be implemented by IT heads of what data or files can be portioned out and what necessitates to be checked. Nevertheless, one of the areas which annoy users is the poor integration of Gmail with Contacts and Calendar apps, something which may be intricate to navigate.

Team Drive: Google’s productivity suite of offerings includes Team Drive, a shared space repository, which allows a specific set of users or teams to search, store, access, and download files and documents from any entitled network device.

On-the-go collaboration: While Google apps (Docs, Sheets, and Slides) may lag behind Microsoft Office (Word, Excel, and PowerPoint) in terms of characteristics and pre-built templates, they outperform MS Office when it comes to the on-the-go collaboration. Google’s robust online ecology and experience enable the company to drive a seamless and smooth document live collaboration experience for its users.

Click here to know more details about the various plans offered by Google.

Zoho Workplace: Cost-effective for SMBs

Hyderabad based global engineering firm, Zoho Corporation, has gathered much interest in recent times. The company offers Zoho Workplace, a single unified cloud office platform that brings together collaboration, productivity, and communications tools and integrates them into other business processes.

Launched in 2005, Zoho’s office suite includes word processing, presentations, spreadsheets, databases, note-taking, and web-conferencing. To compete closely with Google and Microsoft, the company has recently integrated its nine existing productivity tools more firmly than ever.

With over 15 million users in 150 countries, Zoho is still seen as an emerging player in the productivity suite market and not necessarily a threat to the tech behemoths, Google, and Microsoft. Nevertheless, it provides a significant advantage to SMB’s and independent professionals as it is the least expensive amongst all three.

Click here to know more details about the various plans offered by Zoho Workplace.

 

 

 

MORE FROM BETTER WORLD

Here’s how 5G could be a catalyst for IIoT and Industry 4.0

Here’s how 5G could be a catalyst for IIoT and Industry 4.0

Over the last few years, the industrial internet of things (IIoT), as a key constituent of Industry 4.0, has gained much ground, transforming how businesses manage their manufacturing operations. IIoT includes several advanced technologies such as artificial intelligence (AI), analytics, and blockchain to help enterprises move towards lean manufacturing and automated processes. Now, with the advent of 5G, the potential of IIoT could be harnessed even better.

5G has so far largely garnered attention in the consumer market. However, the capabilities of 5G are increasingly recognized in various business markets. There has been a greater push from organizations as well to democratize the availability of digital, especially in the wake of COVID-19 related disruptions.

With reduced latency and blazing speed, the fifth generation of wireless technology has an enormous potential to bring agility, speed, and mobility to many conventional strategies in areas such as predictive maintenance, demand forecasting, and anomaly detection. (See: Telcos eying the edge opportunity for 5G growth)

Need for reliable power

The majority of IIoT use cases are currently based on wired connections, which are insufficient to address manufacturers’ various sensitivities. The quality and dependability of connectivity determine the success of any implementation. Modern production units primarily use Wi-Fi technology to support IoT connectivity, which consumes a lot of power and relies heavily on stable wired connections for backhaul and data offloading. There are limitations to the legacy networks that affect the scaling-up of the manufacturer’s digital transformation goals.

For instance, large-scale IoT transformations cannot be entirely dependent on Wi-Fi. Even cellular technologies such as 2G/3G and LTE are either slow, have latency issues, or use large amounts of energy to support IIoT. This is where a technology such as 5G could be a gamechanger!

When propelled with 5G speed and AI-based analytics, manufacturers can predict problems, analyze them in real-time, and minimize production downtime.

5G enables manufacturers to build high-precision assembly lines where all IoT devices and robotic processes could be perfectly in sync with each other, on a real-time basis. According to Wipro, one of India’s top IT Services firms, due to the high capacity, wireless flexibility and low-latency performance of 5G, IIoT deployments in the manufacturing segment stand to gain considerably. 5G has the potential to enable high-speed connectivity without the cost and complexity of fiber optic cables. And this makes 5G a natural choice for high precision manufacturing environments.

In addition to providing a robust network, 5G’s built-in security features can also help manufacturers integrate covered layers into the basic network architecture and ward off security issues if any.

Not without challenges

Swedish telecom equipment maker Ericsson, while agreeing with the superior capabilities of 5G to support different manufacturing use case, raises a pertinent challenge of a disconnect between three perspectives among manufacturers: the understanding of cellular capabilities, how they enable different digital solutions, and finally how these solutions address manufacturers’ actual pain points.

Besides bandwidth, the other major challenges that any IIoT deployment faces is interoperability, lack of compliance on the part of IoT manufacturers, and limited user awareness. In 2021, as we see 5G rollouts expanding in major countries, telcos worldwide would explore various collaboration routes to address the above-listed issues as well.

Globally, mobile network operators such as AT&T, Deutsche Telekom AG, Sierra Wireless, China Mobile, Verizon have been collaborating with manufacturers to test and showcase 5G capabilities for IIoT manufacturing and improve the overall factory environment. 

Rajesh Aggarwal joins Aamor Inox as Head of IT

Rajesh Aggarwal joins Aamor Inox as Head of IT

Rajesh Aggarwal

Rajesh Aggarwal

Aamor Inox has roped in Rajesh Aggarwal to head the company’s IT department in India. Aamor Inox is a leading maker and exporter of cold-finished long products in specialty stainless steels in India.

In his new role at Aamor Inox, Rajesh will be responsible for designing and implementing the cybersecurity policy and executing the ERP.

Prior to Aamor Inox, Rajesh Aggarwal was with the JBM Group, where he was responsible for designing and executing the IT business strategy. He has earlier worked with companies such as Jindal and Jagsonpal Pharmaceuticals.

Rajesh has more than three decades of rich IT management experience in developing, designing, and implementing IT business solutions, and has a deep understanding of ERP systems.

In his earlier role, he has carried out a re-implementation of SAP ECC (6.0), implementation of Industry 4.0, and upgradation from SAP ECC(6.0) to SAP HANA, among other things.

Rajesh is an MBA in Finance from IGNOU. In his free time, Rajesh enjoys reading spiritual books and listening to music. Better World wishes him every success in his new role.

About Aamor Inox

Aamor Inox claims to be India’s most advanced producer of “specialty stainless steel” long products. It produces materials in a wide-ranging steel grades like Austenitic, Ferritic, Martensitic, Heat Resisting, Duplex and 17-4ph steels in various heat treatment conditions including Quenched Tempered, Annealed, Solution Annealed, etc.

A capability to manufacture 60,000 tons stainless steel bars per year makes the company one of India’s largest privately held stainless long products companies,.

For other recent C-Track movements, click here.

AI, ML see rapid uptake in measuring customer loyalty

AI, ML see rapid uptake in measuring customer loyalty

The COVID-19 has transformed the way businesses function. In the wake of social distancing measures that are likely to remain in place for an extended time, a large pool of customers are swiftly moving toward new-age digital and mobile marketplaces. Moreover, the tendency has transitioned from just brand to purchase experience, quality of service, and customized needs. This has driven top CRM players to realign their AI-based offerings in line with the growing enterprise need to measure customer loyalty effectively.

According to a McKinsey report titled “The Quickening,” e-commerce has experienced the same amount of growth in three months during the COVID that would have erstwhile taken ten years. Due to this, consumers are going with fitting, reliable brands and have the products and services they are looking for.

Microsoft has also echoed similar sentiments in its blog. According to Microsoft, COVID-19 has greatly changed consumer behavior, and consumers are now buying more online and gravitating toward contactless pickup of purchases. It adds that retailers who invest in digital technology are better positioned to deal with this new shift and stay connected with existing customers while also attracting new ones. Use of AI and ML to measure customer loyalty has become increasingly relevant for businesses.

Battle of the giants

Understanding this new shift in consumer behavior, global CRM leader Salesforce has introduced a new brand loyalty management solution that will enable its customers to strengthen customer trust and engagement. The latest offering has been introduced, keeping in mind the rapidly evolving unique enterprise needs to reward and retain their customers amidst the global pandemic.

Starting in February 2021, Salesforce will integrate the new brand loyalty solution with Salesforce Digital 360Service Cloud, and Tableau, allowing enterprises to offer a customized loyalty experience across the entire customer journey.

Salesforce said that the solution would help enterprises of all scales and sectors to launch more customized experiences. According to the company, enterprises can leverage this solution to expand their loyalty programs to stay current with customer expectations. It can also help drive business value by creating loyal, lifelong customers. (See: How will AI impact enterprise ecosystems in 2021? )

Salesforce, though, is not the only CRM leader trying to capitalize on this new opportunity. Microsoft too is continuously looking at making its Microsoft Dynamics 365 more evolved and enable its customers with deep, intelligent insights.

Another CRM major SAP has been quite aggressive in leveraging AI and ML learnings to improve customer interactions. In October last year, it launched a new SAP Customer Data Platform to connect every data source in an organization and external data to create unified customer profiles. SAP claims that the tool enables enterprises to provide a complete understanding of customer preferences and behavior.

Technology to play a big role

Most businesses are looking at leveraging advanced technologies and solutions to understand customers’ specific needs. There has been a growing focus on smart solutions based on artificial intelligence and analytics, which can help organizations determine the best ways to engage with specific customer needs and include promotions and offers based on real-time data. For example, a retailer can identify which of his customers are near a store, using geolocation-based notifications or whether customers have used their bonus points or can be offered some new incentives to get them back.

In 2021 and beyond, enterprises, especially, retailers will see the growing adoption of tools based on artificial intelligence to deliver unique customer experiences and drive impactful brand engagements. Top CRM players such as Salesforce, Microsoft,  Oracle, and SAP are expected to add new machine learning capabilities in their CRM offerings to enable their users to automate the customer loyalty measurement process and deliver more incredible customer engagement benefits.

Telcos eying the edge opportunity for 5G growth

Telcos eying the edge opportunity for 5G growth

Top telecom operators are rapidly building strong foundations for future 5G networks. The next-generation wireless technology, which is ten times faster than the current LTE networks, has the potential to transform people, processes, and policies innovatively. Given that many global service providers have turned to bolster telco edge capabilities and putting them at the core of their 5G infrastructure goals.

According to a GSA report, as of December 2020, 140 operators in 59 countries/territories have introduced commercial 3GPP-compatible 5G services. In the next couple of years, 5G is expected to make substantial inroads in many countries, including India.

However, to leverage the real potential of 5G, telcos need to develop new structures that can provide continuous support for high bandwidth and low-latency applications and effectively execute their administration. This is where the Telco edge could help win big!

Evolving business needs

As 5G moves to the mainstream, Internet of Things (IoT) devices such as autonomous cars, connected appliances, and robotic processes, gain the necessary fuel to communicate and share data faster than ever. Swedish telecom equipment maker Ericsson estimates around 5 billion IoT connections by 2025, up by the existing 1 billion connections today. That’s huge! Such a spread connected network will also result in an explosion of data that could strain the existing cloud ecosystems.

The biggest challenge will be: how to manage, process, and deliver this high volume data and support low-latency based real-time applications using prevailing communication networks in a secure, reliable, and efficient way.

Telco edge enables enterprises to lessen reaction processing to milliseconds, thereby eliminating the need to transfer data to the centralized cloud. By taking cloud services and resources together, edge deployments provide benefits such as latency reduction, bandwidth scale, and mobility support, imperative for the next-Gen time-sensitive applications and services.

Edge will enable mobile network providers to move the value chain upward and unlock new revenue streams. It adopts cloud-native technologies to distribute the network infrastructure cost, just like Infrastructure-as-a-service (IaaS) offering.

Collaboration route for ample opportunity

With 5G services growth inevitable in the near future, top Indian telecom service providers, such as Reliance Jio, Bharti Airtel, and VI are also gearing up to further their edge clouds and leverage it as a new revenue opportunity. India’s service providers can take a cue from many global telcos who are aggressively building a distributed cloud approach.

While ‘edge’ may be uncharted waters for telcos to date, the year 2021 is likely to be a defining year from the telco edge deployment perspective. South Korean wireless telecommunications operator SK Telecom and Japanese Telecom operator KDDI recently launched 5G edge cloud services. American multinational telecom company, Verizon as well is exploring the potential of AI at the Edge of the network to locate and provide necessary real-time support to relevant IoT resources. Companies like Renovo, a connected car startup, and electronics giant LG are among the organizations testing telco edge services on Verizon’s network.

Many other telcos worldwide are screening the automated environments and investing in AI and machine learning capabilities to save OPEX and open-up new exciting revenue streams in the 5G networks.

However, telcos are not the only ones battling for their share in the edge computing market. Global hyperscalers such as Google, Microsoft, Facebook, and Amazon are building their edge capabilities and have their unique strengths, such as global reach and high investment potential for R&D.

The year 2021 is likely to see both Hyperscalers and mobile network operators forging strong partnerships to enable AI and Edge use cases.

 

The new WhatsApp policy has stirred up a hornet’s nest

The new WhatsApp policy has stirred up a hornet’s nest

Pavan Duggal

Dr. Pavan Duggal, Indian Cyber Law Expert

“I’m surprised that WhatsApp has done this even though India is their largest market. Effectively this means that WhatsApp, apart from sharing personal data, also discloses your transaction-associated information, which means including your credit card number, your debit card number, and your bank details. At the same time, they will share the IP address of users. It’s a very perilous situation, especially in a country that lacks a strong legal ecosystem around cyber laws and data security. Such policy changes can upsurge the probabilities of misusing users’ data by anti-social elements.  I strongly believe that people should count on more secure platforms such as Signal and Telegram for their messaging needs now.”

Gagandeep Kaur

Gagandeep Kaur, Indian telecom market observer and commentator

“This policy change will force users to re-think their use of WhatsApp. WhatsApp users need to change their usage patterns, and if possible, find other messaging platforms that have stricter data privacy policies. I’ve been using WhatsApp since its inception for virtually every aspect of my conversations. But with new integration and privacy policies, I plan to filter my conversations, particularly regarding my banking details. WhatsApp and Facebook should stop taking people for granted.”

If you are a WhatsApp user, it is quite likely that you would have seen a notification from the messaging application that it has updated its privacy policy. WhatsApp has said that it will inevitably begin sharing users’ data with Facebook in a month’s time. According to WhatsApp, all WhatsApp users need to read and accept the new terms before 8 February to continue using its services. Those who do not accept the policy will have to give up access to their accounts.

The revised policies will allow WhatsApp to share various forms of user data with the Facebook platform. What is more concerning is that the data could be accessed by multiple third-party applications that a WhatsApp user may use on Facebook.

While the cross-platform messaging solution remains end-to-end encrypted, which implies no one can access the content of WhatsApp’s messages and calls, the new policy means sharing a host of critical user information. It includes information about a user’s location, IP address, mobile operator, timezone, phone number, and receipt of a Facebook or WhatsApp account. Additionally, conversations associated with business accounts will now be shared with Facebook.

A step change

The social media giant has backtracked from its earlier stance as an advocate for user privacy. One must recall that in February 2014, at the time of WhatsApp’s acquisition, the US-based Facebook maintained that it would keep the messaging company autonomous, discarding any overlap concerns with Facebook or Messenger app.

That apart, Facebook’s past record, when it comes to user privacy, has been far from stellar. The social-media giant has often been accused of surveillance and data-mining by internet watchers.

In early 2019, data of 49 million Instagram users and 419 million Facebook users were disclosed. In 2020, another hacking scandal erupted where cybercriminals leaked personal details of 267 million Facebook users. As per media reports, the leaked database was available for sale on the Dark Web without any password for just under $600, intensifying concerns around SMS spam and phishing.

The business case for new-alternatives

Facebook-WhatsApp integration may not be brand new since WhatsApp had been in one form or the other was sharing user information throughout its corporate family. However, compared with what has happened previously, the user does not have the option of not sharing his personal data.

There is no doubt that the new WhatsApp policy will dilute users’ privacy and trigger intense debate around data security and finding new alternatives to the social messaging app.

The question is: should users search for a more secure alternative to WhatsApp? At present, there are various alternatives such as Telegram, Signal, Snapchat, and Hike, for Indian users. Telegram has an upper edge explicitly since it was developed to contest WhatsApp’s dominance and has already gained a substantial presence in the Indian market. It also claims to have the multi-data center infrastructure and encryption policies superior to WhatsApp.

“Use signal,” Tesla Founder Elon Musk had tweeted in response.

Better World has designed a quick survey, aimed at garnering a consolidated view of users’ response to the policy change announced by WhatsApp.

Please click here to take the survey. 

Your participation matters. On the survey’s completion, Better World will share the link to the report 

Deepak Kumar

Deepak Kumar, Founder Analyst and Chief Research Officer, Better World | BM Nxt

“This policy change has the potential to trigger a longer-lasting debate than being envisaged now. It raises a fundamental question: does a service provider have the right over user data just because it is being shared or stored with the platform? The ramifications could be wide and deep, and regulators will likely step in to redefine the finer contours of privacy.”

 

Jatinder Singh

Jatinder Singh, Director – Strategy and Insights, Better World | BM Nxt

“Given the history of privacy breaches faced by Facebook, it is understandable that WhatsApp users should get concerned about sharing their personal information. However, it needs to be seen if WhatsApp’s abandonment is a viable option, especially for a country that has become heavily dependent on its use. Overall, the move could cause a dent in the growth aspects of WhatsApp in India and give an opportunity for competiting messaging platforms to expand their presence in the Indian market.”

Hackers step up obfuscation attacks to break into IT networks

Hackers step up obfuscation attacks to break into IT networks

In 2020, cyber-attacks reached a new scale, disrupting the business community and Information security professionals. Malware, phishing, denial of service attacks, DNS tunneling, SQL injection, and zero-day exploits have seen a massive explosion in every large organization. According to a report from antivirus, cloud, and endpoint security firm McAfee, since 2018, the cost of global cybercrime has reached over $1 trillion. If that wasn’t enough, the industry has noticed a new pattern of cybercriminals investing in plug-and-play obfuscation software-based toolkits to infect corporate networks for financial gains. (See: Top enterprise cybersecurity trends of 2020)

Obfuscation is a proven technology widely used by security professionals and coders to make the source code anonymous and incoherent. The technique helps businesses secure their critical data and prevent hackers from using reverse engineering techniques to discover an enterprise network’s vulnerability and launch attacks.

The recent cyber intrusion in the software  IT monitoring and management software company Solarwinds was executed by an obfuscated advanced persistent threat (APT) that mysteriously took nine months to discover. (See: SolarWinds hack: CISOs need to revisit cyber resilience?)

However, as usual, hackers appear to be a step ahead of network protectors. Call it money as a motive or an innovative mindset; cybercriminals always develop enterprising ways to infiltrate defenses. Obfuscation-as-a-service is one such recently exposed illegal business model developed by cybercriminals. Professional hackers try to make money from selling such techniques on subscription-based models to other hackers.

As-a-service model for orchestrating a hack

Those who trust that the as-a-service models are currently only transforming legitimate business models will probably live on a different planet. Over the past few years, cybercrime as a service model is swiftly making inroads into the dark-web. Professional fraudsters and cybercriminals use illegal platforms to sell cyberattack tools, procedures, services, and a host of software programs to evade detection and launch fully automated cyberattacks.

Obfuscation-as-a-service model is operating on similar lines. In 2020, many instances were discovered by cybersecurity monitoring agencies and solution providers where hackers provided automated obfuscation service and android pocket kits (APKs) on a subscription basis to fraudsters. In the wake of a growing remote workforce, most organizations are introducing workplace productivity apps that can be accessed quickly by employees through their mobile phones. As such cracking mobile applications, especially android, through obfuscation has become a prime focus area for cybercriminals.

The entire business of purchasing and selling obfuscation service happens through illegitimate darknet marketplaces, making it very challenging for governments and law-enforcement authorities to keep a consistent track. This new development of obfuscation-as-a-service is perturbing for enterprises with global footprints, which have a massive amount of data located on different clouds. This unlawful cybercrime service model can give a ready-to-launch platform to even newbie cybercriminals who regularly exploit weaker networks.

What’s the remedy?

To protect networks from obfuscation techniques or deobfuscate malicious codes launched by hackers, organizations need to ensure the uppermost security level that fills the unwanted gaps. Applying integrity controls, encrypting as much as possible, transforming program codes and making them unintelligible, inserting anti-debugging logic are some of the fields that should be strengthened.

While there is no perfect solution that can give full-proof code security, a host of commercial tools can be tested and implemented to make your security architectures robust.

Most importantly, in 2021, organizations and cybersecurity leaders should set-up quality budgets to train their in-house talents and develop innovative solutions to fortify their resilience levels and mitigate new-age obfuscation security threats.

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Join to get the latest updates from Better World.

You have Successfully Subscribed!