In Focus

Sunit Vakharia

Chief Technology Officer
U GRO Capital

The critical goals of implementing technology are innovation, secure operations, and ease of business.

There is an adage that every adversity brings a unique opportunity. The COVID-19 pandemic has demonstrated that there is a degree
of truth to it.

There is no doubt that the implication of COVID-19 has put tremendous stress on organizational budgets, focus areas, and operating policies. However, as the scale of this unparalleled event unfolds, many organizations are also developing new business models and strengthening their virtual capabilities to create fresh revenue streams.

In a recent interaction with Better World, Sunit Vakharia, Chief Technology Officer, U GRO Capital, shared insights around the current mindset of technology leaders and the importance of technology-led solutions to navigate the current crisis. (U GRO Capital is a highly specialized, technology-driven lending organization that focuses on providing customized, sustainable solutions to small and medium businesses.)

Excerpts from the interview:

Better World: How has COVID-19 impacted your business? How have you leveraged technology to achieve business resiliency?

Sunit Vakharia: While the unpredicted COVID-19 epidemic has threatened our sense of normalcy, it has also pushed people to innovate and reimagine the conventional business models.

At U GRO Capital, we’ve utilized the current situation as an opportunity to scale our business digitally. U GRO Capital provides loans to small and medium-sized companies. We extensively focus on technology and analytics as enablers to onboard our customers and disburse money as and when required by them.

Technology has played a pivotal role in expanding our operations and customer base during the COVID-19. Even before the spread of the pandemic, we were equipped to deal with a fully remote working situation. We’ve been using remote collaboration tools such as Skype for Business, and Microsoft Teams, among others, since the commencement of our operations in 2018. All U GRO employees can work from anywhere, and there is no location constraint for anyone, helping them stay connected and manage client expectations. Similar engagements have been done with our vendor partners. All our technology developments and meetings with partners happen in an agile way over online platforms, and I am happy to share that significant efficiency has been observed in this new operating world.

We continue to build and deploy digital platforms. All aspects of sourcing new customers, servicing, and collecting documents are being done digitally. This has been the basis of our philosophy. We rolled out the digital KYC verification and digital document collection process during the days of the pandemic-induced national lockdown when our executives could not visit customers. These digital processes are clear differentiators for us.

Through our platform, we ensured that the entire communication and verification process runs through our video solutions. From the photograph of the factories to geo locations, customer coordinates, survey inputs, and the related verification, all procedures can be completed through this platform. This solution has helped us onboard our customers digitally and curtailed our visits to customer premises. We use statistical predictive models to assist, understand, and underwrite our customers better. Through AI-driven models, we assess our customers’ business requirements and offer the best product for their long-term growth. We have incorporated machine learning and analytics capabilities in our assessment solutions to drive exceptional customer experience.

Nevertheless, there are a few requirements that cannot be completed digitally, for instance, submission of post-dated cheques or specific covenant necessities. Still, I am sure, over time, we will devise solutions for that as well.

Better World: How have IT spending priorities changed due to COVID-19?

Sunit Vakharia: U GRO Capital’s management provides tremendous support and encouragement to foster innovation and to build scalable yet secure platforms. COVID-19 has pushed enterprises to leverage tech and to find new ways to empower their stakeholders. They are focusing on more unique capabilities to facilitate remote working.

In the current scenario, technology leaders will continue to evaluate infrastructure, applications, and security for supporting their employees, partners, and customers. Many technology spending priorities are being rationalized from the perspective of the new normal. Focus on digital transformation has been amplified, and enterprises are swiftly turning to automation and analytics to make smarter decisions. At U GRO, our focus will continue to be on innovation, and we are working towards developing new business lines and automating end-to-end supply chain processes. We are also planning to introduce a unique secured loan product very shortly. We’re building platforms in such a way that makes sure our core platforms remain constant while our ecosystem gets evolved incessantly.

Sunit Vakharia

Chief Technology Officer at U GRO Capital

Sunit is a senior strategic executive with over 19 years of rich experience in technology implementation. He has an exceptional understanding of the financial ecosystem, analytics, and data-based insights.

Sunit is a constant learner and has essayed various roles on the strategic IT leadership and execution fronts, notably in solving business problems through technology delivery, program management, business transformation, and client relationship management.

Before U GRO Capital, he had worked for global multinationals such as HSBC, Merill Lynch, SAS, Accenture, and ICICI Bank.

Top skills

  • Strategic Leadership
  • People Management
  • Process Improvement

Honors/Awards

  • Most Valuable Business Partner
  • HSBC Technology Winner
  • HSBC Technology Runner Up

Education

  • Strategic Thinking and Leadership, University of Pennsylvania – The Wharton School Leadership Management Training
  • Bachelor of Engineering, Instrumentation, University of Mumbai

We use multiple digital channels to facilitate customer interaction, and this will continue to be a focus area for us.

Better World: Where are you on your cloud journey? In case of multiple clouds, does orchestration pose a challenge?

Sunit Vakharia: We are a cloud-native architected organization. We have zero presence on physical infrastructure, an approach that will remain applicable in future. We do not feel the need to build a private cloud for our business. We operate on a self-service model, and hence do not need any physical infrastructure. The SaaS model works best for us. However, we may explore the possibility of using a hyper cloud approach for some of the use cases. This is largely because, at times, a specific cloud becomes expensive for certain use cases.

At this moment, we do not need to orchestrate multiple clouds, as we are using a single public cloud provider. In the near future, if a need arises, plenty of orchestration tools are available in the market.

Better World: As a technology leader, how critical is it to balance the short-term revenue requirements against long-term technology implementations?

Sunit Vakharia: There is a strong understanding of what needs to be prioritized. The current COVID-19 situation is undoubtedly complicated. It requires leaders of all departments, and not just technology, to make a thorough evaluation of all investment decisions because ultimately, you’ve to run business.

The critical goals of implementing any new technology are innovation, secure operations, and ease of business. Their importance can vary for different organizations, depending on their nature and scale of business. Many young enterprises make the mistake of implementing a technology solution because someone else is doing that, which is wrong and misleading. All technology implementation decisions should be finalized after getting answers to these questions: Is it making sense for my organization? Will it help my customers and the business we operate? Will it help in driving our future aspirations and the business goals we intend to achieve in the next quarter?

For instance, at U GRO Capital, we did not make investments in Blockchain technologies, which is exciting, yet some time away from the overall ecosystem maturity. So, we will not look at such pieces now and can explore them at a later stage when it makes real-life business sense for us. But what we want to do is to enable our customers and the sales team to work efficiently, keeping in mind the social distancing measures; and limit the physical visit and interaction during the collection of documents or at the time of money disbursement.

U GRO Capital’s customers are small enterprises, and we do understand that they need handholding. So we need to implement solutions that are relevant and more comfortable for our customers to understand and use.

Better World: You mention security as a key focus area for enterprises. Can you share some of the initiatives taken by U GRO Capital to enhance your information security architecture?

Sunit Vakharia: We’ve invested in the Endpoint Detection and Response (EDR) platform. It is a cloud-based endpoint protection platform, which is designed to overcome the confines of legacy security solutions. The platform protects entire traffic from malware attacks, ransomware attacks, and other potential threats coming through either the web or emails, as those are already predicted. We are also implementing industry-leading Enterprise Threat Protector DNS for controlling what can be accessed on our networks. Besides, a Data Loss Prevention (DLP) solution from Microsoft has been deployed. That means all the emails that typically come to us are getting monitored, thus ensuring that our teams do not get spam emails.  It also helps us detect and block sensitive data transmission.

We are also working to implement a privileged/password access management (PAM) solution, which means anyone who wants to access our infrastructure, our database, or the applications need to request access. The request will come for approval to our information security team, which will review it and open up the entrance to the network border. PAM solutions ensure that there is no illegal access through the internet. Through PAM, all network access, control, monitor, and infrastructure can be audited. This enables us to see the tasks or actions done by a specific individual.

Information security is a continually evolving area, and we will continue to invest in solutions to strengthen our IT security defense on an ongoing basis.

MORE FROM BETTER WORLD

GST on all EVs and charging slashed to 5%

GST on all EVs and charging slashed to 5%

electric vehicle charging

GST rate on charger or charging stations for EVs is cut from 18% to 5%. (Representative Image)

The 36th GST Council Meeting held in New Delhi via video conferencing under the chairmanship of Union Finance & Corporate Affairs Minister Nirmala Sitharaman, took the most awaited decision on electric vehicles. The meeting was also attended by Union Minister of State for Finance & Corporate Affairs Anurag Thakur besides Revenue Secretary Ajay Bhushan Pandey and other senior officials of the Ministry of Finance. The Council has recommended the following:

  • GST rate related changes on supply of goods and services
  • The GST rate on all electric vehicles be reduced from 12% to 5%.
  • The GST rate on charger or charging stations for Electric vehicles be reduced from 18% to 5%.
  • Hiring of electric buses (of carrying capacity of more than 12 passengers) by local authorities be exempted from GST.

These changes shall become effective from 1 August, 2019.

Govt using satellite imagery for assessing crops

Govt using satellite imagery for assessing crops

assessing crop data

Representative image.

Pradhan Mantri Fasal Bima Yojana (PMFBY) envisages use of improved technology to reduce time gap for settlement of claims of farmers. Accordingly, the Department of Agriculture, Cooperation and Farmers Welfare, through Mahalanobis National Crop Forecast Centre (MNCFC), involved 8 agencies/ organizations to carry out pilot studies for Optimization of Crop Cutting Experiments (CCEs) in various States under PMFBY. The studies used various technologies, including Satellite data, Artificial Intelligence, Modeling tools etc. for reducing the number of CCEs required for insurance unit level for yield estimation. The studies were taken up to address a major issue of the need to carry out large number of CCEs for calculation of yield data vis-à-vis claims at Gram Panchayat level. The results are being evaluated for providing recommendations for their implementation in the upcoming seasons.

Further, an Expression of Interest (EOI) was floated with a view to migrate to technology based assessment of yield with minimum use of CCEs for Kharif 2019 season. 46 agencies participated in the EOI, out of which 26 agencies have been shortlisted on technical assessment.

The Government is also using satellite imagery to assess the crop area, crop condition and crop yield, at district level, under various programmes such as Forecasting Agricultural Output Using Space, Agrometeorology & Land based observations and Coordinated Horticulture Assessment and Management using Geo-informatics. Further, satellite data is also being used for drought assessment, to assess the potential area for growing pulses and horticultural crops.

With a view to ensure better transparency, accountability, timely payment of claims to the farmers and to make the scheme more farmer friendly, the Government of India has comprehensively revised the Operational Guidelines of the Pradhan Mantri Fasal Bima Yojana (PMFBY) which have become effective from Rabi 2018-19 season. Provision of 12% interest rate per annum to be paid by the Insurance Company to farmers for delay in settlement claims beyond 10 days of prescribed cut-off date for payment of claims. As the settlement of claims for Rabi 2018-19 season is underway, the admissible penal interest is not yet worked out.

This information was given in a written reply by the Union Minister of Agriculture and Farmers Welfare Narendra Singh Tomar in Rajya Sabha.

Uber ties up with SUN Mobility for EV push

Uber ties up with SUN Mobility for EV push

electric vehicle charging

Representative Image

Mobility service provider Uber has entered into a partnership with SUN Mobility, aimed at reducing the overall cost burden for Uber driver-partners.
SUN Mobility will offer its unique energy infrastructure platform, which includes swappable smart batteries and quick interchange stations to select original equipment manufacturers (OEMs) for building e-autos.
Fleet owners and Uber’s driver partners will benefit by receiving charged, swappable batteries as a service by SUN Mobility, thereby reducing the overall cost of e-autos to bring them in line with CNG, petrol- and diesel-powered ones.
“We are delighted to partner with SUN Mobility, an industry pioneer to try to usher in a wave of electric vehicles in the mass market category,” said Pradeep Parameswaran, President Uber, India and South Asia. “This is an important step forward in fulfilling our vision for creating a mobility ecosystem that is sustainable, provides cleaner air and helps build smarter cities across the region,” he added.
Commenting on the prospects of the partnership, Chetan Maini, Co-Founder and Vice-Chairman of SUN Mobility said, “Our mission is to give users a cost-effective and convenient energy infrastructure solution to accelerate the adoption of EVs (electric vehicles).’’
In line with the government’s vision to phase out internal combustion engine three-wheelers by 2023 and two-wheelers by 2025, the partnership will be piloted in select cities over the coming months. This could help bridge the demand-supply gap and build a more sustainable future for transport in India and beyond, an Uber newsroom release said.

Tata Motors delivers 40 electric buses to J&K

Tata Motors delivers 40 electric buses to J&K

40 Tata electric buses for J&K

Tata Motors has installed charging stations for fast charging of buses.

Tata Motors said it has supplied 40 9m 900mm Floor Height Non AC buses to the Jammu & Kashmir State Road Transport Corporation. Governor Satya Pal Malik flagged off the buses in the presence of Arvind Ganpat Sawant, Union Minister for Heavy Industries & Public Enterprises and officials from Jammu & Kashmir State Road Transport Corporation (JKSRTC) and Tata Motors at an event held in the city. Some of these buses are plying on the difficult terrains of the Jammu to Katra (Vaishno Devi) route and these electric buses will also ply in the valleys of Srinagar.

Manufactured at Tata Motors Dharwad plant, the Ultra Electric buses will have a traveling range of up to 150 kilometers on a single charge. The indigenously developed e-buses offer superior design and best-in-class features. The Li-ion batteries have been placed on the rooftop to prevent breakdown due to waterlogging. The batteries are liquid cooled to maintain the temperature within an optimum range and ensure longer life along with better performance in tropical conditions.

Speaking on the occasion, Rohit Srivastava, Vice President and Product Line Head – Passenger Commercial Vehicles, Tata Motors, said, “With growing environmental concerns, electric bus will be extremely vital for mass transit because it is not only energy efficient but also reduces overall cost per kms. Tata Motors has always been at the forefront of the E-mobility evolution and this order from JKSRTC is a testament of our excellent range of buses built for STUs in India. Our in-depth understanding of sustainable public transport for different markets and customers has helped us differentiate from our competitors. The electric buses will play an integral role in reduction of pollution load in the congested areas of our metropolis. We are determined to develop alternate fuel technologies and create more energy efficient vehicles thereby supporting the government’s efforts towards promoting electric vehicles in the country.”

Dr. A.K. Jindal, Head Engineering (Electric & Defence), CVBU, Tata Motors said, “Tata Motors has been engaging in advanced engineering and development of electric traction system for Hybrid as well as Pure Electric vehicles for over a decade. The Ultra Electric Bus is a new modular platform, which has been developed in a very short lead-time of less than a year, leveraging the knowledge and experience we have gained and demonstrating our commitment to the Government of India’s National Electric Mobility Mission Plan for Public Transport. The architecture of the platform has been conceived and developed by in-house engineering team of Tata Motors, meeting the requirement of various tenders floated by different state transport undertakings. The exterior has been designed with new brand identity that includes stylized Ultra headlamps and streamlined looks. The vehicle architecture ensures very low energy consumption and low TCO (total cost of operation) apart from being a Zero Emission environment friendly bus.”

The new-age Ultra Electric buses, powered by an Integrated Electric Motor Generator are built on existing proven platforms of Starbus and Ultra. With a max power of 245KW and continuous power of 145KW, the buses have a seating capacity of 31 + 1D seats. The buses will help in zero tailpipe emissions, 50% lower fuel costs, 20% better energy consumption and lower maintenance downtime as compared to diesel buses. As an industry first, there will be air suspension for both front and rear axles to make travel more comfortable for the commuters. Integrated electric motor generator with a peak power of 333HP can deliver 197HP continuously ensuring effortless driving in congested roads and frequent start stops needing no shifting of gears.

Commenting on the occasion, Bilal Ahmed Bhatt, Managing director, JKSRTC said, “The need for a cleaner, smarter and safer mode of transportation is a prerequisite for Jammu and Kashmir, due to the alarming rise of air pollution in the city. Tata Motors has pioneered technological innovations in the bus segment with an in-depth understanding of different market conditions, making it a perfect fit for us. Tata Motors will be delivering 40 e-buses, which will soon ply on the roads of Jammu and Kashmir. We look forward to continue this association.”

The critical electrical traction components have been sourced from internationally known best-in-class suppliers in USA, Germany and China offering proven products. The buses have been tested and validated by Tata Motors across states including Himachal Pradesh, Chandigarh, Assam and Maharashtra to establish performance in diverse terrains. The company has tenders to supply 255 electric buses to six public transport undertakings including WBTC (West Bengal), LCTSL (Lucknow), AICTSL (Indore), ASTC (Guwahati), JKSRTC (Jammu) and JCTSL (Jaipur). In addition to this, the company is also working on developing its electric mini-bus segment in the near future.

India has schemes to push organic farming

India has schemes to push organic farming

Realizing the potential and benefits of organic farming and to improve the economic condition of farmers in the country, Government of India is promoting organic farming through the dedicated schemes of Paramparagat Krishi Vikas Yojana (PKVY) and Mission Organic Value Chain Development for North Eastern Region (MOVCDNER) under National Mission for Sustainable Agriculture (NMSA) since 2015-16. Under PKVY, flexibility is given to states to adopt any model of Organic Farming including ZBNF depending on farmer’s choice that is free from chemicals, pesticides residues and adopts eco-friendly low cost technologies.

Under PKVY, assistance of Rs. 50,000 per hectare/ 3 years is allowed out of which Rs. 31,000 (61%) is provided to farmer directly through DBT for input (biofertilisers, biopesticides, vermicompost, botanical extracts etc) production/ procurement, packing, marketing etc.

Under MOVCDNER , assistance is provided to the farmers in a value chain mode starting from formation of Farmers Producer Organisations (FPOs), on/off farm input production, supply of seeds/ planting materials, post harvest infrastructure including collection, sorting, grading facilities, establishment of integrated processing unit, refrigerated transportation, pre-cooling/ cold stores chamber, branding, labelling and packaging, etc .

These schemes are implemented through State Governments at district and village level depending on the interest of the farmers. PKVY scheme is being implemented in 29 States & UTs and MOVCDNER scheme is implemented in the States of Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim and Tripura since 2015-16.

This information was given in a written reply by the Union Minister of Agriculture and Farmers Welfare Narendra Singh Tomar in Lok Sabha today.

River Water disputes Bill gets cabinet nod

River Water disputes Bill gets cabinet nod

The Union Cabinet chaired by Prime Minister Narendra Modi has approved the Inter-State River Water disputes(Amendment) Bill, 2019 for adjudication of disputes relating to waters of inter-State rivers and river valley thereof, says a Press Information Bureau release.

This will further streamline the adjudication of inter-State river water disputes. The Bill seeks to amend the Inter State River Water Disputes Act, 1956 with a view to streamline the adjudication of inter-state river water disputes and make the present institutional architecture robust.

Constitution of a single tribunal with different benches along with fixation of strict timelines for adjudication will result expeditious resolution of disputes relating to inter-state rivers. The amendments in the Bill will speed up the adjudication of water disputes referred to it.

When any request under the Act is received from any State Government in respect of any water dispute on the inter-State rivers and the Central government is of the opinion that the water dispute cannot be settled by negotiations, the Central Government constitutes a Water Disputes Tribunal for the adjudication of the water dispute.

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