AI in banking

AI in banking now geared for a takeoff

by | Aug 3, 2020 | Artificial Intelligence, Artificial Intelligence

Having tasted initial successes with chatbots and other virtual assistants, Indian banks are now geared to get bolder with AI.
Share to lead the transformation

Digital disruption is impacting every industry and transforming the ways of working. The traditional models are slowly waning, and trailblazing technologies are emerging. In the age of cloud computing and internet applications, services like telegram and postcards are things of the past. Banking too has endured many changes over time while implementing several new technologies to facilitate faster transactions and on-the-move banking with just a few clicks. AI in banking is taking transformation to a new level.

The unprecedented Covid-19 scenario, which has compelled many to stay at home, has further pushed the banks to explore innovative banking solutions and create a differentiation strategy for the convenience of their customers. Artificial intelligence (AI) is one of the most powerful technologies that has been helping the banking sector to drive several of these new-age innovations.

Driven by the benefits of predictive analytics, voice recognition, and advance human learning capabilities, AI technology enables banks to provide a customized experience to their customers, strengthens compliance, and delivers a secure digital payment ecosystem across a plethora of channels. It helps manage an enormous amount of data at a rapid speed, and empowers them to comprehend detailed insights from it, providing a better understanding of their customers and behaviors.

Globally, tools such as conversational chatbots, virtual security assistants, fraud detection, and face recognition are being widely used to drive meaningful customer engagement. If we look at the Indian market scenario, banks are waking up to the benefits of AI tools for both back-office and customer interfacing functions.

Let’s look at the AI journeys of some of the leading banks.

HDFC Bank

In 2017, India’s leading private-sector bank deployed an AI-based conversational chatbot called Electronic Virtual Assistant (EVA). In less than three years of its deployment, EVA, designed by Bengaluru-based Senseforth AI Research has claimed to have helped HDFC respond to over 5 million customer queries with more than 85% accuracy. The tool uses natural language processing and is now also available on the Google Assistant platform. It provides the relevant answers to users by scanning thousands of HDFC website sources in just a few seconds.

Chatbots like EVA help fetch relevant information very easily without letting users navigate the entire website or getting into a painstaking effort of waiting on a call. In addition to EVA, the bank has also deployed several AI-enabled tools in risk management, credit scoring, employee engagement, and onboarding in the last few years. It uses OnChat, which works on Facebook, to help with all kind of bill-payments. HDFC is also testing various in-store robotic applications.

State Bank of India

Despite being a public-sector bank, SBI is known to be aggressive in terms of leveraging the latest technologies. The company’s banking dashboards are considered to be one of the best in the industry. In terms of AI-enabled solutions, the bank’s facial recognition solution, developed by Chapdex, the winning team from its first hackathon Code for Bank, helps it analyze and understand the feedback of its customers through their facial expressions. The solution is installed in the branch cameras and collects impressions of customers to identify if they are delighted from their bank visits or not.

The Fortune Global 500 bank has been also leveraging the benefits of SBI Intelligent Assistant (SIA), an AI-powered chat and voice assistant, to answer the customer queries promptly. Developed by Payjo, a startup based in Silicon Valley and Bengaluru, the solution has helped SBI reduce a considerable amount of operational costs since its launch in 2017. The solution interacts with customers to address queries and tasks related to everyday banking just like a bank representative.

The company has also recently entered into a pact with Microsoft to develop an AI-powered marketplace aimed at helping the banking, financial services, and insurance (BFSI) industry to connect people living with disabilities for upskilling and employment.

Axis Bank

Mumbai-based country’s third-largest bank, Axis Bank, has built two AI solutions that have made life easier for its customers. Its bot, ‘Simply Ask Axis Aha’ aims to bridge the gap between customers and the bank. Users can access the tool through Axis bank mobile app and use a conversational approach to transfer funds, pay bills, recharge, generate banking statements, or enquire about the latest Axis products and services. The bot acts as a conversational assistant to resolve queries of all kinds.

Very recently, Axis has deployed a voice-based conversational bot or automated voice assistant AXAA. The solution operates like a humanoid and claims to deliver far better results than a conventional interactive voice response (IVR) system. According to the company, the solution will assist customers to traverse through the IVR and address their queries and requests, without the need for any human intervention in most cases. Interestingly, the solution can converse in English, Hindi, and Hinglish, and has the potential to address about one lakh customer queries per day.

ICICI Bank

ICICI has been heavily focusing on AI-enabled robotic process automation (RPA) technology for process improvement. The RPA technology enables businesses to automate high-volume, tedious, and time-taking tasks that doesn’t require much human intervention. It has already deployed RPA technology on over 1,200 business processes such as customer onboarding, loan processing, and reconciliation, among others.

The bank also has and AI-powered Chatbot, iPal, that has recently been integrated with Amazon Alexa and Google Assistant. The solution provides an array of retail banking information such as account details, account balance, transaction queries, and credit card details among others through a simple voice command.

Though still at a nascent stage, and mostly restricted to chatbots, Indian banks are now experimenting with several new AI ideas to transform the traditional banking experience. In the next few years, the role of AI is expected to be evolved significantly. A special focus will be on developing customized solutions for customers and designing software based on cognitive fraud analytics. Punjab National Bank (PNB), for instance, has already deployed AI for reconciliation of accounts and to strengthen its internal audit control mechanisms. A number of banks are likely to use AI to detect suspicious activity. Through real-time behavior profiling, distrustful activities of banking users will be immediately reported and blocked for fraud prevention.

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Wind power companies to get lease rent waiver

Wind power companies to get lease rent waiver

The Ministry of Environment, Forest and Climate change has decided to relax the mandatory charging of lease rent of Rs 30,000 per MW for wind power projects.

In a review meeting Union Minister for Environment, Forest and Climate Change, Prakash Javadekar took a conscious decision to relax the condition of charging the lease rent of Rs 30,000 per MW for wind power projects. Javadekar said that it is expected that this step will boost the investment in wind power projects and will help in providing wind power at cheaper rate.

“The government envisages to meet maximum energy requirement by tapping renewal energy resources and, to achieve the target of clean energy in a time bound manner, various policies and regulations are being constantly updated,” said the Environment minister.

Currently, to establish wind power project over forest land, the existing procedure requires payment of mandatory charges for compensatory afforestation and Net Present value (NPV). In addition to mandatory charges, the wind power companies had to pay additional lease rent of Rs 30,000 per MW. This additional cost is not mandatory for other renewal energy projects such as solar power and hydel electric projects. Additional cost for generation of clean energy through wind power, in turn escalates the per unit cost of power at consumer level.

Promotions of such projects are part of Government of India’s growing commitments towards International Agreements. One of the National Commitment pledged in Paris in 2015 was to have 40% of the power from renewable resources by 2030 .It is noteworthy that currently India has over achieved the target and is well on track to ensure that more than 50% of the installed capacity will come from renewable by 2030.

Karnataka tops rooftop solar ranking index

Karnataka tops rooftop solar ranking index

RK Singh, Union Minister of State for Power and New & Renewable Energy (IC) and Skill Development & Entrepreneurship, launched the State Rooftop Solar Attractiveness Index (SARAL) in New Delhi yesterday. The State of Karnataka has been placed at the first rank in the Index that evaluates Indian states based on their attractiveness for rooftop development. Telangana, Gujarat and Andhra Pradesh have got 2nd, 3rd, and 4th ranks, respectively.

Launching the Index, RK Singh said that it would incentivize rooftop solar by creating healthy competition among the states. He encouraged all states to adopt the best practices being followed by top ranking states.

SARAL has been designed collaboratively by the Ministry of New and Renewable Energy (MNRE), Shakti Sustainable Energy Foundation (SSEF), Associated Chambers of Commerce and Industry of India (ASSOCHAM), and Ernst & Young (EY). It was launched during the Review Planning and Monitoring (RPM) Meeting with states and state power utilities. SARAL currently captures five key aspects:

  1. Robustness of policy framework
  2. Implementation environment
  3. Investment climate
  4. Consumer experience
  5. Business ecosystem

It encourages each state to assess the initiatives taken so far, and what it can do to improve its solar rooftop ecosystem. This will help states to channelize investments that can eventually help the sector grow. In addition, such an exercise is likely to create a more conducive environment for solar rooftop installations, encourage investment and lead to accelerated growth of the sector.

The Ministry of New and Renewable Energy (MNRE) has set a target of 175 GW of renewable energy capacity by 2022, of which 100 GW solar power is to be operational by March 2022, of which 40 GW is expected to come from grid connected solar rooftops. The Indian Grid Connected Rooftop PV (GRPV) segment is slowly gaining momentum with substantial interest from entrepreneurs, developers, financial institutions, development banks, end users and government entities. On a very positive note, rooftop solar PV has already achieved grid parity for commercial and industrial consumers and is fast becoming attractive for residential consumers as well.

To achieve our rooftop solar targets, it is important to develop an ecosystem that ensures information symmetry, access to financing and clear market signals. Thus, the MNRE has developed the State Rooftop Solar Attractiveness Index–SARAL that evaluates Indian states based on their attractiveness for rooftop development. SARAL is the first of its kind index to provide a comprehensive overview of state-level measures adopted to facilitate rooftop solar deployment.

Review, Planning & Monitoring Meeting held
Power Minister RK Singh chaired the Review Planning and Monitoring (RPM) Meeting with states and state power utilities. In his address to the state representatives, he emphasized the need to make power sector sustainable and viable so as to ensure 24/7 power supply to all consumers. The meeting discussed various schemes and issues pertaining to the sector such as Deen Dayal Upadhyay Gram Jyoti Yojana (DDUGJY), Integrated Power Distribution Scheme (IPDS), UDAY, 24/7 power supply, etc, said the PIB release.

The meeting was attended by the Secretary, Power, Subhash Chandra Garg, Secretary, MNRE, Anand Kumar, Special Secretary, Power, Sanjiv Nandan Sahai, Senior officers of the Ministry of Power & MNRE, Principal Secretaries/Secretaries (Energy) of States, CMDs & MDs of Discoms and Power Sector PSUs.

 

Drive to eliminate single use plastic gathers pace

Drive to eliminate single use plastic gathers pace

A day after Lok Sabha Secretariat said it has banned the use of single-use plastic within the Parliament complex, Ministry of Railways has already issued a circular to ban single-use plastics, while Department of Animal Husbandry and Dairying under Ministry of Fisheries, Animal Husbandry & Dairying, has also initiated steps in the direction.

Ministry of Railways issues a circular
Ministry of Railways has directed all Railway units to enforce ban on single use plastic material, with less than 50 micron thickness from 2 October 2019. Emphasis is on making necessary arrangements to minimize generation of plastic waste and its eco- friendly disposal.

In this regard, the Ministry has issued a circular stating the following instructions are to be enforced:

  • Ban on single use plastic material
  • All railway vendors to avoid use of plastic carry bags
  • Staff should reduce, reuse and refuse plastic products and to use inexpensive reusable bags to reduce plastic footprint.
  • IRCTC to implement return of plastic drinking water bottles as part of Extended Producer Responsibility.
  • Plastic Bottle crushing machines to be provided expeditiously.

Strict enforcement of these instructions is to be from 2 October, to give enough time to all concerned to prepare for “Plastic Free Railway,” said a release from the Ministry.

Ministry of Railways has also instructed its Railway units that a pledge can be administered on 2 October 2019 to cut use of plastics. Also, Information, Education & Communication (IEC) measures are to be adapted to create awareness among railway users.

Department of Animal Husbandry & Dairying’s move
The Secretary, Department of Animal Husbandry & Dairying has requested Major Dairy Federations like Gujarat Milk Federation (Amul), Karnataka Milk Federation (Nandini), Punjab Milk Federation (Verka), Maharashtra Milk Federation (Mahanand) to encourage reuse of plastic milk pouches, in a campaign mode, with 3R strategy – Reduce, Rebate and Reuse. i.e. REDUCE consumption of plastics by subsidizing price of 1 litre pack over ½ litre pack, REBATE to customers for bringing back plastics, REUSE of pouches for users such as Road construction, recyclers.

Secretary, Animal Husbandry and Dairying has requested all Cooperative Milk Federations and Private Dairies to at least halve plastic use by 2 October.  Media was requested to start a campaign like Swachcha Bharat to discourage plastics and thereby improve environment.

AMUL and Mother Dairy were requested to formulate action plan/protocol to recycle milk pouches and share with Department of Animal Husbandry and Dairying for circulation to other Milk Federations for implementation.

NPC holds meet on sustainable food safety

NPC holds meet on sustainable food safety

A two-day National Conference on Capacity Building of Sustainable Food Value Chains for Enhanced Food Safety and Quality organized by National Productivity Council (NPC) in collaboration with Asian Productivity Organization, Tokyo, Japan began in New Delhi today. The Conference was inaugurated by Secretary, Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce & Industry and Chairman of NPC, Dr. Guruprasad Mohapatra. In his inaugural address, Dr. Mohapatra highlighted the relevance of sustainable food value chains and the international standards enacted through the Food Safety and Security Act, 2006. He also acknowledged the demand for food safety assurances leading to proliferation of food safety and quality assurance programs, a PIB release said.

Director General, NPC, Arun Kumar Jha, in his address, emphasized on the importance and potential of food processing industry. Chairperson, Food Safety and Standards Authority of India, Ministry of Health and Family Welfare, Rita Teaotia, in her keynote address said that there is a need to develop the mitigation strategies for curbing food wastages, enhancing food security and food quality.

Dr. Manickam Asaithambi, Asian Productivity Organization, Japan, lauded the efforts of NPC to organize this program on sustainable food value chains which is an international phenomenon. Dr. Manickam Asaithambi expressed hope that the outcomes of the conference will lead to developing sustainable strategies for food safety in India. Technical sessions on various aspects of food value chains, food safety and quality will be conducted during the conference which will conclude tomorrow.

Environment min opens draft NREP for comments

Environment min opens draft NREP for comments

Natural resources form the backbone of any economic development. India, as one of the fastest growing economies with GDP at 2.6 trillion USD, has increased its material consumption to six times, from 1.18 billion tonnes (BT) in 1970 to 7 BT in 2015. The material consumption is expected to increase further to provide for an increasing population, rapid urbanization and growing aspirations. Enhancing resource efficiency and promoting the use of secondary raw materials has emerged as a strategy for ensuring that the potential trade-off between growth, resource constraints and environmental well-being can be minimized.

Ministry of Environment, Forest and Climate Change released Draft National Resource Efficiency Policy, 2019 on 25 July 2019 inviting comments and suggestions from stakeholders including public/private organizations, experts and concerned citizens on the draft policy.

The Draft National Resource Efficiency Policy (NREP) envisions a future with environmentally sustainable and equitable economic growth, resource security, healthy environment (air, water and land), and restored ecosystems with rich ecology and biodiversity. The Draft National Resource Efficiency Policy is guided by the principles of (i) reduction in primary resource consumption to ‘sustainable’ levels, in keeping with achieving the Sustainable Development Goals and staying within the planetary boundaries, (ii) creation of higher value with less material through resource efficient and circular approaches, (iii) waste minimization, (iv) material security, and creation of employment opportunities and business models beneficial to the cause of environment protection and restoration.

The Draft National Resource Efficiency Policy provides an overarching collaborative framework for resource efficiency across all sectors in the country, covering both biotic and abiotic resources and life cycle stages and aspires for cross-sectoral stakeholder partnerships for the cause of resource efficiency for sustainable development.

The Draft National Resource Efficiency Policy (NREP) is available online on Ministry’s website at http://moef.gov.in/draft-national-resource-efficiency-policy2019-inviting-comments-and-suggestions-of-stakeholders-including-publicprivate-organization-experts-and-concerned-citizens/.

Comments and suggestions in prescribed format will be accepted till 24 August 2019.

MoHUA workshop lays focus on tech usage

MoHUA workshop lays focus on tech usage

Dr. Thawar Chand Gehlot, Union Minister, Ministry of Social Justice and Empowerment (MoSJ&E) has stated that the Government is fully committed to eradicate manual scavenging through the ‘The Prevention of Employment as Manual Scavengers and their Rehabilitation Act, 2013.’ He was speaking at the national Workshop Cum Exhibition on Sustainable Sanitation organized by MoSJ&E and the Ministry of Housing & Urban Affairs (MoHUA) in Delhi today.

Through a series of panel discussions through the day, the workshop saw discussions and presentation of best practices on topics such as Municipal Solid Waste (MSW) based biomethanation under Sustainable Alternative Towards Affordable Transportation (SATAT) initiative of Ministry of Petroleum and Natural Gas (MoP&NG), MSW to Bio-CNG through biomethanation and cotreatment of organic fraction of MSW with sludge.

The national workshop aimed at providing a comprehensive roadmap for ensuring sustainable sanitation in urban areas. (Image tweeted by @HardeepSPuri)

The day long interaction among stakeholders is aimed at providing a comprehensive roadmap for ensuring sustainable sanitation in urban areas. States and ULBs will take these insights into their respective areas to further strengthen their strategy for achieving safe, sustainable and holistic sanitation.

Hardeep Singh Puri, Minister of State (I/C) for Housing & Urban Affairs, Durga Shanker Mishra, Secretary, MohUA, Nilam Sawhney, Secretary, MoSJ&E and more than 500 representatives including the Principal Secretaries (UD), Mission Directors of AMRUT & Swachh Bharat Mission-Urban (SBM-U) in States/Union Territories, Municipal Commissioners of 500 cities with population of 1 lakh and above and development partners besides senior official from both the ministries attended the workshop.

Gehlot added that the Government has been laying increasing emphasis on mechanical cleaning and preventing human entry into sewer and septic tanks to the extent possible through the use of modern technologies. Further, he said, “Through the National Safai Karmacharis Finance and Development Corporation (NSKFDC) formal integration of these workers is being done through the disbursement of grants, provision of loans and livelihood training programs. I am happy to see that this workshop cum exhibition today will showcase the varied measures, best practices and technologies available that will go a long way in preventing fatalities due to hazardous cleaning of sewers and septic tanks. Swachh Bharat is indeed the first step towards Swasth Bharat.”

Addressing the gathering Puri said, “Our Ministry has consistently made efforts to devise efficient systems, processes and technologies for mechanical cleaning of sewer and septic tanks. The Ministry has undertaken various initiatives to eliminate human entry into septic tanks and sewers and create an ecosystem for sustainable sanitation – the publication of documents such as the CPHEEO Manual on Sewerage and Sewage Treatment Systems (2013) and Standard Operating Procedures for Cleaning of Sewers and Septic Tanks (2018) or organizing of the Global Technology Challenge, being some of them. The workshop today will be another step in this direction. The launch of the guidance document on “Emergency Response Sanitation Unit (ERSU) will go a long way in preventing fatalities of sanitation workers and guarantee their safety and well-being.”

He further added, “The Manual on Stormwater Drainage Systems, 2019 released today, shall add a feather to the recently launched Jal Shakti Abhiyan by the Government and help cities and towns in water conservation, protection from flooding and water security. The Ministry is fully committed to support the endeavors of States & Urban Local Bodies as they progress towards total sanitation or Sampoorna Swachhata.”

Durga Shanker Mishra, Secretary, MoHUA said, “While the Directory of Sewer & Septage Cleaning Equipment launched today will be a guiding book for Urban Local Bodies as well as practitioners, the exhibition by prominent manufacturers and vendors showcasing emerging technologies, equipment and best practices on sewer and septic tank management will help provide customized solutions to city specific requirements in this area.”

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