In Focus

Ravindra Kumar

President, IIT Delhi Alumni Association

IIT Delhi can help develop an Indian equivalent of Google or Facebook.

The global pandemic has transformed our way of working and pushed us further towards digital transformation. Digital technologies such as online streaming, collaborative tools, videos, internet of things (IoT), virtual and augmented reality (VR/AR) have made access to health and public utilities easier, even during the pandemic. Despite the unprecedented and challenging times, digital technologies have enabled us to discover new ways to work, collaborate, and innovative.

Changing consumer behavior and the digital ecosystem’s growth has created many opportunities for startups and next-generation entrepreneurs to develop ideas that can help society fight the crisis, create future engagement models, and reinforce productivity.

The alumni of the Indian Institute of Technology (IIT) Delhi, the country’s elite engineering and tech school, are leading the country’s tech-startup space. According to Tracxn, as of October 2020, there were 830 companies, including seven unicorns, founded by the alumni of IIT Delhi. These companies have raised over the USD19.68 billion in funding from 1,050 investors. The likes of Grofers, Flipkart, and Inshorts are some of IIT Delhi alumnus’s well-known products.

One of the biggest challenges that many early-stage tech startups face is the limited mentorship programs, ideas to generate funding, and establishing industry linkage. IIT Delhi has recently taken several new initiatives to create an enriching tech-startup ecosystem in India and guide deep-tech entrepreneurs.

Jatinder Singh of Better World recently interacted with Ravindra Kumar, President of the IIT Delhi Alumni Association (IITDAA), to understand IITD’s role in fostering its entrepreneurial ecosystem.  Kumar spoke at length about IIT’s focus on deep technology, digital transformation, new initiatives from the legacy network, and building solutions to address the COVID-19 outbreak.

Excerpts of the interview: 

Better World: In the current context of crisis and uncertainty, how do you intend to take advantage of your strong heritage network’s experience and potential to foster entrepreneurship and develop future-proof solutions?

Ravindra Kumar: The alumni of IIT Delhi are well known to play a pivotal role in India’s economic growth by building new startups and creating millions of employment opportunities (direct and indirect) in the country. Fostering entrepreneurship and nurturing tech startups has always been a key priority area for IIT Delhi. Over the last five decades, we’ve been one of the most successful institutes in creating entrepreneurs.

Our mandate is to interact with our students and alumni network every week to discuss the economy’s challenges and how entrepreneurship can help address those issues. We discuss and deliberate on ideas and cutting-edge solutions that can help resolve challenges, let’s say, related to the ongoing COVID-19 situation, in an effective way.

To address the COVID-19 crisis, IITDAA has adopted a renewed vision. We are stepping up our efforts to become a world leader among alumni organizations from universities worldwide.

Amidst the unprecedented COVID-19 scenario, we’ve taken several new initiatives such as building new digital networks for our alumni, introducing a new annual event, mobile app, and virtual connects, among others. These initiatives have been taken to ensure that our students get well connected with our alumni and take inspiration and guidance frequently. We utilize technologies such as artificial intelligence (AI), blockchain, and cloud to get all our students and alumni together and build a global outreach.

Through our AI-based tools, we also try to find out who (former of IIT Delhi) is working where and their key areas of interest and connect all our students through alma connect channels. Various digital forums and learning sessions are regularly organized to keep future leaders (students) informed about industry needs.

Moreover, at IIT Delhi, there is an inbuilt ecosystem of intrapreneurship. From faculty and students to alumni, everyone forms a group of self-motivated and action-oriented people who are always ready to help each other. They share a very symbiotic relationship. It’s a culture that has taken a lot of time and effort, and collaboration to build. Nothing happens overnight.

Today, IIT Delhi is home to more than 50% of Indian origin Unicorn companies. That shows how strong our fundamentals are. Going ahead, a massive opportunity exists in the space of deep-technology and digital transformation. Our faculty and students regularly exchange their observations and potential ideas with industry thought leaders and alumni network. A lot is work in progress!

You will find it interesting to know that even our faculty is now actively involved in developing startups. Until last year, most faculty members focused on mentoring students. However, that will change because they will be working on building their companies. This year, we’ve launched Faculty Innovation and Research Driven Entrepreneurship (FIRE) for our faculty members. Through this initiative, faculty will receive the necessary infrastructure, paid leave, and financial support to develop innovative solutions for societal challenges. The shortlisted ideas will be given a grant worth Rs 50 lakh. We are optimistic that such steps will further spread the learning culture to students of all departments.

Better World: That’s remarkable to observe. Are you also opening doors for aspiring entrepreneurs with perhaps no IIT background but revolutionary ideas?

Ravindra Kumar: Indeed, yes. Our endeavors are not just fixed or confined to IITians. After all, we are all indebted to this country, and we understand that there is a massive repository of exceptionally talented people out there in the market. We recognize that everyone can’t study or go to a premier engineering institute despite great talents.

We have undertaken several initiatives to enhance our engagement with the startup ecosystem and provide new entrepreneurs with rapid access to our workspaces, cloud platforms, faculty, and alumni.

We offer space, funding, and mentoring opportunities for entrepreneurs, students, and faculty from different universities and countries. Our effort is to become a global startup destination and enable a path for a wave of entrepreneurship. 

Ravindra Kumar

President, IIT Delhi Alumni Association

A technocrat, Ravindra Kumar is now an entrepreneur with over three decades of industrial experience. Currently, as President of IIT Delhi Alumni Association, he is spearheading various alumni initiatives and strengthening the startup ecosystem at the country’s premier institute.

Ravindra is an eloquent speaker and is regularly invited to various seminars and events covering TPS, legal metrology, law and technology, and alumni issues.

Ravindra has previously worked with Bharat Heavy Electricals Limited (BHEL) and the Central Board of Indirect Taxes and Customs (CBIC), Department of Income, Ministry of Finance, Government of India. He also runs Global Tax Guru, a customs and GST tax advisory firm; and Global Supply Chain Guru, an export and import logistics company.

Expertise

  • Indirect tax consultant: Customs, service tax, excise, goods, and service tax (GST)
  • Global supply chain & logistics
  • E-customs
  • CAD as a teaching tool for engineering students, CAD as a language, and design skills through case studies.

Education

  • Bachelor’s in Law (LLB), CCS University, Meerut, 2015
  • Executive MBA (Logistics and Supply Chain Management), Loyola Institute of Business Administration, Chennai, 2007
  • B.Tech, Civil Engineering, IIT Delhi, 1987

Besides the incubation facilities in Delhi, our extended campuses in Haryana (Sonepat and Jajhar) are also aligned with our mission to nurture startups and create new entrepreneurial opportunities.

Better World: You also mentioned technology innovations to manage the COVID-19 crisis. Please share a few of the latest ground-breaking solutions launched with the internal support of IIT Delhi.

Ravindra Kumar: To contain the spread of the pandemic, E-TEX and Clensta, two startups incubated at IIT Delhi, have recently unveiled anti-viral t-shirts and COVID-19 protective lotions at affordable prices. The products have been supported by IIT Delhi’s Chemistry and Textiles department. Antiviral t-shirts and creams reduce the rate of contamination and transmission by destroying micro-organisms upon contact. The cellulosic fiber-based t-shirt’s antimicrobial property is so robust that it remains effective up to 30 washes. These are breakthrough advancements and first of their kind. IIT Delhi had earlier also facilitated these startups to develop N95 masks at a price of less than a dollar.

IIT Delhi teachers also bought the products during their launch, and they even gave the kits to their loved ones. So, we intend to promote new-age startups and try to support them with their business models as well. This is entirely consistent with the Indian government’s effort for Atmanirbhar Bharat.

Better World: While India has produced many startups recently, its startup ecosystem still hasn’t offered anything to take on a Google or a Facebook? Should we expect IIT Delhi to play the role of captaining such a fight?

Ravindra Kumar: Well (laughs), that’s an interesting question. The country’s startup ecosystem is undoubtedly growing, and at IIT Delhi, we act as enablers. Our Chairman has issued a mandate that we should develop an ecosystem for entrepreneurship, especially to develop internet startups like Google, where entry barriers are challenging. (See: Paytm Mini App Store: A threat to Google’s dominance?)

Having a breakthrough product like Google from India is possible shortly, and at IIT Delhi, we are geared up to facilitate the necessary support and mentorship. However, we must understand that a great deal of research and development is needed to achieve that.

Better World: Do you face any challenges in supporting young ideas or expanding the IIT Delhi’s entrepreneurial culture?

Ravindra Kumar: Ideas are the bread and butter of entrepreneurs. Like I said, whatever are the challenges at IIT Delhi, we find a way out through idea generation. That’s how our DNA was formed. Our students and teachers will never complain about the challenges in India. They are always supportive and hope to be the agents of change. Whether they stay in India or overseas, you won’t find them using Indian systems as an excuse. India is home to untapped talent. In addition to their areas of study, students also learn to be humble at IITD. They learn to stay calm, and once you get there, you stop criticizing the system. One sees what the system has contributed and we all feel very grateful to this country.

Although we are a developing country, this country has provided one of the world’s best educational platforms. If you look at value for money, it’s one of the lowest globally, with world-class education. On behalf of IIT Delhi, I firmly believe that this is our duty and that we must all give back to our society in the best possible way.

MORE FROM BETTER WORLD

Chandresh Dedhia, Head – IT, Ascent Health

Chandresh Dedhia, Head – IT, Ascent Health

In Focus

Chandresh Dedhia

Head of Information Technology
Ascent Health

There is a strong emphasis on touchless behavior and hence on AI-based touchless technologies.

As the COVID-19 pandemic has persisted, businesses have responded with due precautionary measures, while making a swift transition from the traditional physical work environment to an virtual work ecosystem as much as possible. For a majority of enterprises, the remote-working model was implemented almost overnight and turned out to be a massive experiment during the first phase of lockdown. 

In India, the work-from-home (WFH), was earlier mostly limited to privileged users. However, the pandemic introduced a significant and extraordinary change. Now, many companies have extended the complete WFH policy for their employees until June 2021. Today, all eyes are on the technology leaders who have assumed an enormous responsibility to devise and execute a differentiated tech strategy to embrace this new normal as part of a process.

In a recent interaction with Jatinder Singh of Better World, Chandresh Dedhia, Head of Information Technology, Ascent Health, outlines the top technology trends and challenges that the businesses are facing in the wake of COVID-19 pandemic. He also shares some of the best practices and technology implementations that could lead enterprises to deliver an exceptional customer experience with minimal disruption. Excerpts.

On the new normal and learnings
In today’s highly fluid situation, the business and IT landscapes are becoming more and more complex. Traditional models and architectures have lost their sheen. The longer the pandemic stays, the stronger the chances are that we will not go back to the pre-COVID normal. The last few months have helped us learn and unlearn many things, and these learnings will pave the way for the new model. Things have changed, people have transformed, and mindsets have changed. There is an indelible impact on almost everyone.

Moreover, because of the new operational dynamics, organizations have altered their policies. They are now focusing more on innovation and agility. Digital transformation is high on the agenda. The current crisis has given a growing sense of belief and visibility to enterprises on the best ways to tackle any future disruptions.

On technology trends and business order post COVID-19
I feel that there is a natural push towards the implementation of new-age technologies such as machine learning, artificial intelligence, business analytics, and robotic process automation (RPA). Until now, the adoption was happening at an unhurried pace. Now, digital transformation is no longer an option but a competitive advantage. The new normal is here to stay for a very long time, and no organization will like to be stuck because of its traditional ways of working. Enterprises have understood that they will need to explore ideas and means to ensure that the business continuity remains intact. Of course, given the fact that businesses have managed to stay afloat in the last four months, most of them are well equipped to plan their working models for the future.

There is a strong emphasis on contactless behavior, and this is likely to remain in place for an unspecified time. The pandemic has compelled us to keep focusing on social distancing, and hence enterprises will have stringent policies around contactless behaviors. Much focus will be on AI-based touchless and remote monitoring technologies implementation. So, the traditional model of working will be replaced by new working ways. Technologies like video and web-conferencing will continue to witness tremendous traction.

It is also expected that most of the organizations will invest a significant amount in multiple cloud environments to keep disruption at bay. The hybrid cloud model is likely to gain substantial traction businesses across sectors.

Going forward, companies will evaluate if they can save costs by reducing real-estate, and heavily relying on the new-age technologies for scaling-up. Technology is a great enabler, and ultimately all these benefits will be passed on to the employees. Organization can enhance the existing CCTV setups to accommodate social distancing, face masks, and hand gloves algorithms.

On balancing the short-term revenue requirements against long-term technology investment: 
It is natural for any organization to rationalize its investments. We are no exception either. Every technology investment is being seen in the long-term horizon of, say, three to five years. Anything less than that is technically not a tech investment. For instance, there might be days when manufacturing costs may outweigh any tech-implementation decision. However, that doesn’t mean that the company won’t invest in the required technology. Yes, at times, you’ve to face such tests, but tech investments always have their significance, and decisions are taken based on the value that the technology provides. For instance, let’s say an organization needs to invest in a face-scanning or a retina-based attendance system. Probably before the pandemic, there was no urgency to implement this technology. But in the current environment, everyone understands the long-term benefits of such contactless technologies.

On challenges related to security threats
Remote working has become a new reality, and in a way, the new normal. The COVID-19 pandemic has created a concept of work from anywhere. Not just thousands but lakhs of people have shifted to WFH almost instantaneously. Hackers are always game to take advantage of such unparalleled situations. And for enterprises, it has become challenging to monitor and analyze the behaviors of employees who are accessing corporate data and networks remotely. Much focus will soon be on combining detection tools with machine-based cyber threat intelligence. Organizations will strengthen their capabilities to monitor behaviors and applications accessed by employees. Enterprises will continue to revisit their security policies and solutions to reduce risks to IT infrastructure. It is the need of the hour for businesses to consistently evaluate their readiness for supporting remote working as they scale up. There will be growing pressure on implementing a very sophisticated information security policy. Even SMEs will move away from free security tools and focus on robust and advanced information security solutions.

Chandresh is an IT business transformation leader with experience in digital, IT infrastructure, enterprise applications, information security, and IT governance and compliance. He has won numerous awards for his wide-ranging work in the domains of IT infrastructure and security.

An eloquent speaker and writer, Chandresh is also a marathon runner, environmentalist, and fundraiser. He has been associated with the Umeed Foundation for last three years and has raised more than Rs 6 lakh for education of needy children.

Expertise

  • Warehouse management and automation
  • Data virtualization on Denodo
  • Robotic process automation (RPA)
  • Software-defined WAN (SDWAN)
  • Mobile application development (Low Code)
  • Information security management
  • Cloud-based services on Amazon AWS and Google GCP
  • Enterprise applications and integrations
  • ERP implementation and support
  • B2B application support
  • DevOps and data engineering

Education

  • Global CIO Programme, Digital Innovation, Indian School of Business
  • MBA in Business Management, Marketing and Related Services from ITM and Southern New Hampshire University
Crypsis buy will augment Palo Alto’s AI-driven offerings

Crypsis buy will augment Palo Alto’s AI-driven offerings

Global cyber security major Palo Alto Networks has signed a deal to acquire The Crypsis Group, a consulting firm that operates in incident response, risk management, and digital forensics. Palo Alto will pay $265 million in cash for the purchase. The acquisition process is likely to finish during the quarter ending 31 October 2020.

Palo Alto Networks already has the capability to provides prevention, detection, and response capabilities through Cortex XDR, its ambitious artificial intelligence (AI)-based cyber security solution that natively integrates network, endpoint, and cloud data. Launched in 2019, XDR is an open-standard solution that harnesses technologies such as AI and machine learning (ML) to rapidly detect and respond to threats across an enterprise and its network.

Post Crypsis acquisition, Palo Alto plans to incorporate the Crypsis Group’s processes and technology into Cortex XDR. This integration will help Palo Alto strengthen its security consulting and forensics capabilities to collect rich security telemetry and to analyze, manage breaches, and initiate rapid response actions.

“The proposed acquisition of The Crypsis Group will significantly enhance our position as the cybersecurity partner of choice while expanding our capabilities and strengthening our Cortex strategy. By joining forces, we will be able to help customers not only predict and prevent cyberattacks but also mitigate the impact of any breach they may face,” said Nikesh Arora, chairman and CEO of Palo Alto Networks in a company statement.

The Crypsis Group boasts of managing some of the most complex and significant cyber security incidents and manages over 1,300 security engagements every year, serving organizations across the healthcare, financial services, retail, e-commerce, and energy. As part of the agreement, post-acquisition, all of Crypsis Group employees and the CEO, Bret Padres, will join Palo Alto Networks.

Big opportunity

The COVID-19 pandemic has put enterprises under severe stress, and they are continuously redefining their business continuity plans for enabling their remote workforce to deliver exceptional results for clients. In such a scenario, their IT assets, cloud systems, departmental servers, and data centers have become all the more critical. (See: What it takes to secure IT in the COVID-19 era)

With a remote working environment becoming the new normal, there has been a growing risk for businesses to face new and advanced threats while they focus on agility and manage the scale. (See: Combating threats in the new normal)

“As threat actors continue to professionalize and grow in sophistication, the risk of revenue and the reputational impact of a security breach increases dramatically. To focus on the health and growth of their business, organizations need trusted partners to not only quickly and efficiently respond to and contain attacks but also leverage their learning and insight to prevent future attacks,” said Palo Alto in its release mentioning the Crypsis Group buy.

The current uncertain environment has given cybercriminals a lucrative opportunity to invent novel attacks for data theft. Given the fact that enterprises have accelerated their digital transformation plans and all operations are expected to move into a virtual environment, businesses cannot afford to take risks and are hence expected to invest massively in cyber security solutions in the next few years.

IT security players like Palo Alto are making full use of this opportunity and fast-tracking their capabilities to capture a significant share in the growing market. Since its debut in 2005, the company has expanded its horizons significantly and is offering a diverse set of solutions such as next-generation firewall, endpoint protection, and malware prevention to enterprises. Its acquisition spree in the last two years includes CloudGenix for $420 million in March 2020; micro-segmentation company Aporeto in December 2019; and cloud security companies PureSec (June 2019) and Twistlock (July 2019).

Driven by the work-from-home requirements, Palo Alto reported robust fourth-quarter 2020 financial results. Palo Alto’s non-GAAP net income for the period was $144.9 million, with revenue growth of 18% year-on-year at $950.4 million.

Palo Alto competitors in the market include FireEye, Fortinet, Check Point Software, CrowdStrike, Juniper Networks, and Cisco, among others.

Tech majors extend work-from-home to keep pandemic at bay

Tech majors extend work-from-home to keep pandemic at bay

Cloud software major Salesforce has joined the list of companies who’ve extended their work-from-home policies. Salesforce has announced an extension until July 31, 2021. Top technology companies such as Google and Facebook have already extended their work-from-home policies for employees till mid-2021. Other tech majors, such as Amazon, Apple, and Microsoft, have announced remote working until January 2021.

“Over the past few months, we have been working diligently to support our employees as they navigate this difficult time. The safety of our employees and communities remains paramount. And while we continue to work on plans to re-open our offices safely, the timing of when we bring employees back will be unique to each office — and we will continue to make those decisions in a way that’s consistent with local government guidelines and the advice of our medical experts and local leadership team,” said Brent Hyder, Chief People Officer of Salesforce in the company’s blog.

The San Francisco headquartered tech-major has also announced to give an additional $250 financial support to each of its employees for buying office supplies. The company had provided similar assistance to its employees earlier this year as well. Earlier this month, consulting major EY had also announced similar financial support of US$200 to each of its employees.

Besides, Salesforce employees who are parents will be entitled to take six additional weeks of paid leave. “In all situations where schools have been closed, and students are learning remotely, parents and guardians will be allowed to work from home, even if that date extends beyond our offices re-opening,” Hyder added.

The last six months have been challenging for a majority of companies and leaders. The uncertainty brought in by the COVID-19 pandemic has made it extremely hard for both employees and employers to focus on work solely. People are dealing with issues such as social distancing, remote working, job-loss, elderly care, and ambiguity around almost everything.

As such, enterprises are finding several ways to motivate their talent and prevent burnout. Financial assistance, work-flexibility, and paid leave are some of the measures that companies are offering to support and attract employees.

The new normal is here to stay

Before the COVID-19 pandemic, the majority of the companies would offer work-from-home to a very particular set of people on a rotational basis. At that time, In India, the remote-working model was mostly viewed as pointless, with much suspicion from employers. Companies were reluctant to experiment, and employees too were not attuned to an entirely virtual work-environment. However, things changed in a short time. The pandemic has suddenly pushed people to transform their behaviors and compelled them to adopt the new normal quickly.

See also Work-from-home even after Covid-19?

Most of the enterprises and employees have successfully navigated this transition and are looking forward to remote ways of working even after the pandemic subsides. For employers, the new normal is a significant opportunity to save substantial real-estate costs and translate the cost benefits to their employees. For employees, it’s a way to be more productive by reducing travel time while staying connected with their families.

According to a recent study, Technology and the Evolving World of Work by Lenovo, the majority of those surveyed (72 percent) confirmed a shift in their daily work dynamic in the last three months. Employees feel more connected and more productive than ever before as they work from home, but the data shows financial, physical, and emotional downsides for the global workforce.

There is no doubt that the experience of the physical work environment is vital to develop strong teaming and diverse skillsets and hence cannot be completely evaded. To balance that, companies could be mulling to rotate days or weeks of in-office presence for their employees in future, especially in the services sectors.

Can OnwardMobility make Blackberry bloom again?

Can OnwardMobility make Blackberry bloom again?

After a massive downslide in the last decade, the erstwhile dominant enterprise smartphone maker is eyeing an ambitious comeback in 2021. Will Blackberry bloom again?

The enterprise smartphone maker has collaborated with OnwardMobility, a US-based company in the mobile security space, and Taiwanese multinational electronics contract manufacturer Foxconn to design and develop a new 5G Blackberry Android smartphone with a physical keyboard. According to an announcement by OnwardMobility, BlackBerry has given OnwardMobility the right to create, engineer, and bring to market a BlackBerry 5G mobile device. The new phone is likely to arrive in the first half of 2021.

“BlackBerry is thrilled OnwardMobility will deliver a BlackBerry 5G smartphone device with a physical keyboard leveraging our high standards of trust and security synonymous with our brand. We are excited that customers will experience the enterprise and government level security and mobile productivity the new BlackBerry 5G smartphone will offer,” said John Chen, Executive Chairman and CEO, BlackBerry in a statement released to analysts and media.

John Chen, who is widely credited as having earlier saved Sybase from the verge of a bankruptcy, was brought at the helm in 2013 and has since then stayed put.

See: CEO John Chen has pressed the BlackBerry restart button, actually!

Also read: With selloff shelved, BlackBerry hinges even more by Watsa

Return of the Motion?

The iconic Canadian smartphone maker once ruled the mobile market, with over 50% of the US and 20% of the global smartphone market share. However, it started losing the grip after the arrival of the iPhone4 in 2010 and its inability to foresee the rapid shifts in the market and the reluctance to transform swiftly. Today, the company is struggling with a share of less than 0.5% of the total smartphone market.

One of the biggest letdowns for Blackberry enterprise users was the company’s failure to develop a robust app store like Android and iOS. Besides, a delayed approach in introducing modern-day features such as dual camera and dual SIM also paved the way for its accelerated collapse.

In 2016, when Blackberry finally lost all hopes to reclaim its market share, it decided to move away from designing smartphones and awarded the development contract to TCL Communication. The not-so-fruitful association with TCL came to an end early this year, and the new covenant has now been given to OnwardMobility. The last flagship Android-based Blackberry phone launched by TCL was KEY2 LE, which received a lackluster response from the market. It would be interesting to see if OnwardMobility can make Blackberry bloom again.

Banking on the new normal

Due to the recent COVID-19 situation, a significant part of the population is working from home today. This trend is likely to remain in place even after the pandemic subsides. Most of the enterprise technology leaders are beefing up their network security architectures to support end customers and employees efficiently.

Despite losing its numero uno position in the enterprise mobility market, Blackberry continues to attract a specific set of users because of its classy physical keyboard and focused approach on privacy and security. As such, the new normal can present a unique opportunity for Blackberry to explore a wild-card entry in the smartphone market.

“With the increasing number of employees working remotely with critical data and applications, coupled with the constant threat of cyberattacks, there is an absolute need for a secure, feature-rich 5G-ready phone that enhances productivity. Employees are demanding better workplace technology experiences, and organizations are facing increasingly complex challenges in selecting, deploying, securing, and managing devices to meet expectations and maximize employee productivity,” says the joint statement from Blackberry and Onwardmobility.

The announcement may be surprising for many industry onlookers who wrote the obituaries for Blackberry Mobiles early this year after the termination of Blackberry-TCL collaboration. The move, however, is pleasing for the loyal Blackberry enterprise customers who have trusted its capabilities time and again.

“Enterprise professionals are eager to secure 5G devices that enable productivity without sacrificing user experience. BlackBerry smartphones are known for protecting communications, privacy, and data. This is an incredible opportunity for OnwardMobility to bring next-generation 5G devices to market with the backing of BlackBerry and FIH Mobile,” adds Peter Franklin, CEO of OnwardMobility.

It would be interesting to see if Franklin’s confidence can  translate into a renaissance for Blackberry in the post-COVID world.

For other articles related to telecom/smartphones, click here.

Facebook entices creators as it eyes the online events market

Facebook entices creators as it eyes the online events market

Social media conglomerate, Facebook, has recently launched a new paid event feature that will enable Facebook page owners and event managers to create, set up, and collect payments for virtual events. While there are many platforms available to host online business events today, Facebook’s new feature is a first of its kind, which is completely free and doesn’t charge a commission, at least for now. Better World is of the view that with this launch, Facebook entices creators in a very emphatic way.

“With social distancing mandates still in place, many businesses and creators are bringing their events and services online to connect with existing customers and reach new ones,” said Facebook in a blog statement.

“By combining marketing, payment and live video, paid online events meet the end-to-end needs of businesses. Pages can host events on Facebook Live to reach broad audiences, and we’re testing paid events with Messenger Rooms for more personal and interactive gatherings,” it added.

The feature comes free to all web and android users. iOS users, however, will have to pay a 30% app store tax as part of Apple’s tax policy. All apps on Apple’s platform have to use its payment system for the in-app payments and required to pay 30 percent tax for the same.

“We asked Apple to reduce its 30% App Store tax or allow us to offer Facebook Pay so we could absorb all costs for businesses struggling during COVID-19. Unfortunately, they dismissed both our requests and SMBs will only be paid 70% of their hard-earned revenue,” Facebook clarified in the blog post.

A tactical strategy

Facebook says users in 20 countries, including India, will be able to take advantage of this new paid event feature initially. What makes this announcement exciting is that businesses and professionals can launch, promote, accept payments, and build their user base through a single Facebook page. Event promotions can be done online by targeting specific users on the Facebook platform itself, who can pay and watch the event online.

This means that all kinds of events, from Yoga and dance classes to insightful knowledge sessions, can be hosted on Facebook for free.

Facebook is tactically marketing this new initiative as SMB-focused. The company is well aware that SMBs are the growth engines in many developing and emerging economies. By offering an exclusive and highly specialized service, it can create a vast market for itself in the post-COVID work environment. Simultaneously, by providing the services for free, it will be able to test the waters with less noise.

“In our most recent State of Small Business Report with OECD and World Bank, we found that access to cash continues to be the most common ongoing challenge for SMBs. Only 19% of surveyed businesses were getting any financial help (down from earlier in a pandemic). Many businesses are struggling, and every cent matters. Shifting in-person events to online is costly enough that companies shouldn’t have to worry about fees charged by platforms,” Facebook said.

Early this year, Facebook had also announced the launch of Facebook Shops. This initiative was to enable businesses to display and sell their products directly to Facebook users across its ecosystem, including Instagram. (See: Facebook Shops shake-up marketplaces)

A low-hanging events opportunity

The online events industry has suddenly become more lucrative due to a burst in demand, especially in the wake of the COVID-19 scenario. With work-from-home and physical distancing measures likely to remain in place for an unspecified time, businesses will continue to focus on digital avenues for meetings, conferences, and customer interactions.

Tech giants like Google and Microsoft, among others, are already putting more research and development efforts to enrich their solutions and increase their share of a lucrative online events market with good upside potential. Various studies pegged the current market size of online events at around $100 billion, slated for a five-fold increase in the next six to eight years.

Facebook, with its vast network and community of over 2.7 billion users, stands a unique chance to create a niche in the online events space. Additionally, Facebook’s Oculus division, which it acquired in March 2014 for US$2.3 billion, specializes in virtual reality hardware and software products. In future, the social giant could very much leverage the Oculus base for creating an ecosystem around virtual-reality conferences, aka events 2.0.

Tech M to use AI-based upskilling to build a ‘Fit for Future’ workforce

Tech M to use AI-based upskilling to build a ‘Fit for Future’ workforce

Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, said it would leverage artificial intelligence (AI)-based learning platform to create a ‘Fit for Future’ workforce. The initiative aims to accelerate new-age skill development for over 60,000 employees globally.

Powered by New Age Delivery (NAD), this upskilling-as-a-service (UaaS) program is aimed at enhancing employee competencies across emerging technologies like 5G, cloud, big data, and robotic process automation. The learning platform leverages AI to provide interactive, on-demand, contextual, and hyper-personalized upskilling to employees in self-service mode to make them fit for future. UaaS enables employees to access world-class content and assessments from across 30+ partners along with cloud-based practice platforms and deployment avenues. The platform empowers employees for seamless transition to digital jobs. The platform is also helping Tech Mahindra tide over the Covid pandemic by facilitating more learning interventions accelerating skill development as per changing business landscape.

Harshvendra Soin, Global Chief People Officer and Head of Marketing, Tech Mahindra, said, “As a global digital transformation leader, we continue to leverage digital technologies to enhance human experiences and talent development to meet changing business and market requirements. Upskilling as a Service platform is empowering our associates to identify and pursue their career aspirations at a speed of their preference, while also giving the tools to work with renewed passion and confidence to create future-ready workforce ‘today’.”

UaaS deploys Skill Knowledge Unit (SKU), a set of related skills cutting across various roles, aimed at providing holistic learning for employees across multiple technical as well as functional (domain), behavioral, and professional skills, thus grooming well-rounded professionals with entrepreneurial and solution-oriented mindset. The platform further recommends relevant career paths and SKUs to the employees based on their current skillset, time to upskill and opportunities available.

Vaishali Phatak, Head – Technical Learning Services & Global Head of Diversity and Inclusion (D&I) said, “UaaS (upskilling as a service) is enabling our employees to continuously upskill and take charge of their growth and relevance to business throughout their journey with Tech Mahindra. The platform is helping us deliver value to our customers by grooming employees in full stack/ end to end professionals for current projects as well as future assignments. We plan to extend the platform to academia, thereby helping college students become future ready by the time they graduate.”

Tech Mahindra developed this upskilling platform in-house to create an ecosystem for higher scale and speed of skill development and fulfil people supply chain needs of the organization amidst dynamic business environment. As part of its TechMNxt charter, Tech Mahindra is betting big on next gen technologies to solve real business problems of the customers by delivering innovative solutions and services. The organization plan to leverage Upskilling as a Service platform along with aggressive industry-academia partnerships, Fit for Future re-skilling and research programs to develop digital capabilities like AI, IoT, AR/VR, and cloud to create workforce of the future.

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