In Focus

Sunit Vakharia

Chief Technology Officer
U GRO Capital

The critical goals of implementing technology are innovation, secure operations, and ease of business.

There is an adage that every adversity brings a unique opportunity. The COVID-19 pandemic has demonstrated that there is a degree
of truth to it.

There is no doubt that the implication of COVID-19 has put tremendous stress on organizational budgets, focus areas, and operating policies. However, as the scale of this unparalleled event unfolds, many organizations are also developing new business models and strengthening their virtual capabilities to create fresh revenue streams.

In a recent interaction with Better World, Sunit Vakharia, Chief Technology Officer, U GRO Capital, shared insights around the current mindset of technology leaders and the importance of technology-led solutions to navigate the current crisis. (U GRO Capital is a highly specialized, technology-driven lending organization that focuses on providing customized, sustainable solutions to small and medium businesses.)

Excerpts from the interview:

Better World: How has COVID-19 impacted your business? How have you leveraged technology to achieve business resiliency?

Sunit Vakharia: While the unpredicted COVID-19 epidemic has threatened our sense of normalcy, it has also pushed people to innovate and reimagine the conventional business models.

At U GRO Capital, we’ve utilized the current situation as an opportunity to scale our business digitally. U GRO Capital provides loans to small and medium-sized companies. We extensively focus on technology and analytics as enablers to onboard our customers and disburse money as and when required by them.

Technology has played a pivotal role in expanding our operations and customer base during the COVID-19. Even before the spread of the pandemic, we were equipped to deal with a fully remote working situation. We’ve been using remote collaboration tools such as Skype for Business, and Microsoft Teams, among others, since the commencement of our operations in 2018. All U GRO employees can work from anywhere, and there is no location constraint for anyone, helping them stay connected and manage client expectations. Similar engagements have been done with our vendor partners. All our technology developments and meetings with partners happen in an agile way over online platforms, and I am happy to share that significant efficiency has been observed in this new operating world.

We continue to build and deploy digital platforms. All aspects of sourcing new customers, servicing, and collecting documents are being done digitally. This has been the basis of our philosophy. We rolled out the digital KYC verification and digital document collection process during the days of the pandemic-induced national lockdown when our executives could not visit customers. These digital processes are clear differentiators for us.

Through our platform, we ensured that the entire communication and verification process runs through our video solutions. From the photograph of the factories to geo locations, customer coordinates, survey inputs, and the related verification, all procedures can be completed through this platform. This solution has helped us onboard our customers digitally and curtailed our visits to customer premises. We use statistical predictive models to assist, understand, and underwrite our customers better. Through AI-driven models, we assess our customers’ business requirements and offer the best product for their long-term growth. We have incorporated machine learning and analytics capabilities in our assessment solutions to drive exceptional customer experience.

Nevertheless, there are a few requirements that cannot be completed digitally, for instance, submission of post-dated cheques or specific covenant necessities. Still, I am sure, over time, we will devise solutions for that as well.

Better World: How have IT spending priorities changed due to COVID-19?

Sunit Vakharia: U GRO Capital’s management provides tremendous support and encouragement to foster innovation and to build scalable yet secure platforms. COVID-19 has pushed enterprises to leverage tech and to find new ways to empower their stakeholders. They are focusing on more unique capabilities to facilitate remote working.

In the current scenario, technology leaders will continue to evaluate infrastructure, applications, and security for supporting their employees, partners, and customers. Many technology spending priorities are being rationalized from the perspective of the new normal. Focus on digital transformation has been amplified, and enterprises are swiftly turning to automation and analytics to make smarter decisions. At U GRO, our focus will continue to be on innovation, and we are working towards developing new business lines and automating end-to-end supply chain processes. We are also planning to introduce a unique secured loan product very shortly. We’re building platforms in such a way that makes sure our core platforms remain constant while our ecosystem gets evolved incessantly.

Sunit Vakharia

Chief Technology Officer at U GRO Capital

Sunit is a senior strategic executive with over 19 years of rich experience in technology implementation. He has an exceptional understanding of the financial ecosystem, analytics, and data-based insights.

Sunit is a constant learner and has essayed various roles on the strategic IT leadership and execution fronts, notably in solving business problems through technology delivery, program management, business transformation, and client relationship management.

Before U GRO Capital, he had worked for global multinationals such as HSBC, Merill Lynch, SAS, Accenture, and ICICI Bank.

Top skills

  • Strategic Leadership
  • People Management
  • Process Improvement

Honors/Awards

  • Most Valuable Business Partner
  • HSBC Technology Winner
  • HSBC Technology Runner Up

Education

  • Strategic Thinking and Leadership, University of Pennsylvania – The Wharton School Leadership Management Training
  • Bachelor of Engineering, Instrumentation, University of Mumbai

We use multiple digital channels to facilitate customer interaction, and this will continue to be a focus area for us.

Better World: Where are you on your cloud journey? In case of multiple clouds, does orchestration pose a challenge?

Sunit Vakharia: We are a cloud-native architected organization. We have zero presence on physical infrastructure, an approach that will remain applicable in future. We do not feel the need to build a private cloud for our business. We operate on a self-service model, and hence do not need any physical infrastructure. The SaaS model works best for us. However, we may explore the possibility of using a hyper cloud approach for some of the use cases. This is largely because, at times, a specific cloud becomes expensive for certain use cases.

At this moment, we do not need to orchestrate multiple clouds, as we are using a single public cloud provider. In the near future, if a need arises, plenty of orchestration tools are available in the market.

Better World: As a technology leader, how critical is it to balance the short-term revenue requirements against long-term technology implementations?

Sunit Vakharia: There is a strong understanding of what needs to be prioritized. The current COVID-19 situation is undoubtedly complicated. It requires leaders of all departments, and not just technology, to make a thorough evaluation of all investment decisions because ultimately, you’ve to run business.

The critical goals of implementing any new technology are innovation, secure operations, and ease of business. Their importance can vary for different organizations, depending on their nature and scale of business. Many young enterprises make the mistake of implementing a technology solution because someone else is doing that, which is wrong and misleading. All technology implementation decisions should be finalized after getting answers to these questions: Is it making sense for my organization? Will it help my customers and the business we operate? Will it help in driving our future aspirations and the business goals we intend to achieve in the next quarter?

For instance, at U GRO Capital, we did not make investments in Blockchain technologies, which is exciting, yet some time away from the overall ecosystem maturity. So, we will not look at such pieces now and can explore them at a later stage when it makes real-life business sense for us. But what we want to do is to enable our customers and the sales team to work efficiently, keeping in mind the social distancing measures; and limit the physical visit and interaction during the collection of documents or at the time of money disbursement.

U GRO Capital’s customers are small enterprises, and we do understand that they need handholding. So we need to implement solutions that are relevant and more comfortable for our customers to understand and use.

Better World: You mention security as a key focus area for enterprises. Can you share some of the initiatives taken by U GRO Capital to enhance your information security architecture?

Sunit Vakharia: We’ve invested in the Endpoint Detection and Response (EDR) platform. It is a cloud-based endpoint protection platform, which is designed to overcome the confines of legacy security solutions. The platform protects entire traffic from malware attacks, ransomware attacks, and other potential threats coming through either the web or emails, as those are already predicted. We are also implementing industry-leading Enterprise Threat Protector DNS for controlling what can be accessed on our networks. Besides, a Data Loss Prevention (DLP) solution from Microsoft has been deployed. That means all the emails that typically come to us are getting monitored, thus ensuring that our teams do not get spam emails.  It also helps us detect and block sensitive data transmission.

We are also working to implement a privileged/password access management (PAM) solution, which means anyone who wants to access our infrastructure, our database, or the applications need to request access. The request will come for approval to our information security team, which will review it and open up the entrance to the network border. PAM solutions ensure that there is no illegal access through the internet. Through PAM, all network access, control, monitor, and infrastructure can be audited. This enables us to see the tasks or actions done by a specific individual.

Information security is a continually evolving area, and we will continue to invest in solutions to strengthen our IT security defense on an ongoing basis.

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Here’s why the ‘seth’s’ wealth will never become a ‘chavanni’

Here’s why the ‘seth’s’ wealth will never become a ‘chavanni’

Let me make it clear at the outset that the purpose of this analysis is not to delve into the research merit of the Hindenburg report on Adani Group of companies. That is because there is hardly anything in the report that has not been known to the media or the investors prior to this. It is just that the report has succeeded in amalgamating all the available ammunition in one place in an explosive manner.

The purpose of this analysis is also not to defend the Adani Group in any manner whatsoever. This analyst does not hold any recent positions in any of Adani Group stocks for that matter.

The focus here is on the long-term impact that the report may have on the Adani Group as well as on the Indian economy in the aftermath of its publication.

Hindenburg’s intent

It is important to look at the core intent of Hindenburg in ‘revealing’ the open secrets of Adani Group to the world.

Let it be very clear that if Adani Group is not an epitome of business ethics, then Hindenburg is no charitable organization either. It is, well, just another shortseller, which has the singular aim of maximizing profits to a hilt.

The timing of publishing the report simply confirms that. Why, otherwise, did Hindenburg not publish it at least a couple of months or weeks earlier, when, by its own account, it has been researching the Adani Group for two long years?

Very clearly, Hindenburg was waiting until the shares of Adani Group reaching a high and when the Adani Enterprises FPO was on. Hindenburg knows better than many that investor sentiments can best be manipulated at such times. So the sole purpose of this report was to maximize profits for Hindenburg. Also, in doing so, Hindenburg was hiding ‘precious’ information from other investors, and in the process, was being unethical, to say the least.

Hindenburg’s past trophies

Let’s pick up three of such trophies, namely, Nicola, Clover Health, and Jinhua An Kao, for the purpose of this analysis. Nikola Corporation is an US manufacturer of electric vehicles (EV) and energy solutions that had not delivered a single EV to the market when Hindenburg filed its report indicting Nikola of a “fraud” in September 2020. It would roll out its first two EV trucks only in December 2021. The report caused its Nasdaq listed shares to drop in value to USD12 from an earlier high of USD65.

Clover Health, which was founded in New Jersey, USA, in 2012, began selling Medicare Advantage in 2013. It was said to be one of the fastest growing Medicare Advantage insurers in the USA. Interestingly, Clover’s board members included a former first daughter Chelsea Clinton, while its investors included Sequoia and Alphabet’s GV. When Hindenburg made its expose on Clover in February 2021, the company’s shares were trading on Nasdaq at USD12.23 a piece. In the subsequent three months, the value of a share dropped to USD6.59. However, quite significantly, in September 2021, the share price briefly touched a record high of more than USD28 and it was not until November 2021 that the price fell below USD7.0 again. At the time of writing this article, however, the share was trading in the range of USD1.27.

Jinhua An Kao (now Kandi Technologies) too is an EV maker with China being its primary revenue market. Its shares dropped on Nasdaq from USD14.44 a share to USD7.88 a share in about a month’s time. Kandi’s shares now trade slightly above USD2 a share.

Impact on Adani Group

First and foremost, it is important to realize that Adani Group is not just a Nicola, a Clover Health, or a Jinhua, which have been mostly focused on one or two businesses. Moreover, these were yet to become mainstream businesses generating large revenue streams.

It would be too naïve to assume that the Hindenburg report could impact the Adani Group on a scale similar to Nicola, Clover, or Jinhua. This is simply because unlike these companies, Adani Group’s overall businesses are far from being vulnerable. Most of the Adani businesses are having revenue streams that are unlikely to get affected by their share prices. Take the ports or airports for example. Will ships stop docking at the Mudra port or will passengers stop boarding flights at the airports because Adani Group’s shares have fallen?

In fact, even the Adani Enterprises FPO ‘managed’ to get fully subscribed amidst all the Hindenburg hoopla in the media and the simultaneous bloodbath on the bourses.

It will be just a matter of time when the Adani Group shares, and any other shares that may have got dragged along, will find their previous levels. In fact, it won’t be surprising if that happens in a span of months rather than years. Signs of a recovery are already visible, as some of the group shares edged up, even if briefly, on the day of writing this article.

That a shortseller’s report can turn an Adani share into a penny stock can, at best, be a wishful thinking. The ground realities, aka the group’s assets and cashflows, are way too big to get dwarfed.

Milind Khamkar, Group CIO, Super-MAX

Milind Khamkar, Group CIO, Super-MAX

Viewpoint

Milind Khamkar

Senior IT Leader

“Storage versus applications continues to be a chicken-and-egg story.”

Storage versus applications has always remained a chicken-and-egg story. What comes first, storage or applications, is an interesting conundrum. Moreover, it is very difficult to predict how much of storage is enough. These two things keep the IT situation always fluid and the IT teams on their toes. A perfect solution remains ever elusive and a predictability around storage is hardly achieved.

CIOs start with some resources, and then the demand scales and sometimes goes out of scope. So the intelligence around storage requirements always remain a burning issue.

The landscape is constantly transforming. Original equipment manufacturers (OEMs) need to develop strategies to provide some predictability in terms of the applications’ storage requirements.

Also, it is of enormous significance to separate the professional and personal data, mainly in the context of regulation and compliance coming into force.

To my mind, cloud is an integral part of digital transformation. And the adoption of the cloud has been accelerated in this pandemic time. On a positive note, the pandemic has brought in some good changes, accelerated cloud adoption being one of them. Businesses that are embarking the digital transformation journey cannot ignore the importance of cloud. Hence, cloud is essential in today’s era, especially if you are going for new digital technologies. The kind of security questions we were grappling with before are no more there. Now, even the regulatory and compliance issues are taken care of to a large extent.

However, with new digital applications, latency is likely to be a key issue that public cloud may not be able to address adequately. That is where the significance of on-prem models becomes vital again.

Also read Viewpoint by Archie Jackson, Head – IT and Security, Incedo Inc. 

Storage Transformation Viewpoints

The new digital technologies are what we call the wave-2 digital technologies. They are getting developed with no precedence. So, the predictability about their behavior is extremely low. Plus, they are extremely resource hogging technologies. They put high demand on processing and storage resources, and the volume of data they generate is phenomenonal. The traditional storage technologies that were not developed for this era were tasked with matching the data needs of these technologies.

Going forward, storage elasticity will be extremely important in meeting these needs. On-premise data centers will therefore need to exhibit a cloud-like behavior. In fact, new-generation data centers are already providing storage on demand. That is going to become the new norm.

“Intelligence around storage requirements remains a burning issue. OEMs need to develop strategies to provide some predictability in terms of the applications’ storage requirements.”

Storage Transformation Viewpoints
Greesh Jairath, Senior IT leader

Greesh Jairath, Senior IT leader

Viewpoint

Greesh Jairath

Senior IT Leader

“AI has started playing a key role in ensuring SLA s and business availability.”

Storage is the underlying foundation of IT. Everything, including the applications and the structured as well as unstructured data, resides on storage media. However, storage solutions have move much beyond the hardware layer. Today, the virtualization layer has become the heart and center of all data centers, be it a private data center or a public cloud. Moreover, in the last three years or so, artificial intelligence (AI) has become a critical part from a storage perspective, and has started playing a significant role in ensuring SLA s and business availability.

Whenever an IT issue comes up, there has be either a storage problem, a network problem, or an application problem. AI simplifies the task of pinpointing the problem. And if you’re able to solve those issues immediately, it helps.

That’s point number one. Point number two is definitely in terms of scalability. Today, data has been growing from terabytes to gigabytes and exabytes, and the kind of scalability available within the controller set is enormous. So, it enables people running on-prem data centers to scale it almost on a demand basis, which has come very far in terms of intelligent storage on the data centers. Third is the agile part and the security that need to be factored into the storage component.

Also read Viewpoint by Archie Jackson, Head – IT and Security, Incedo Inc. 

Storage Transformation Viewpoints

The industry is witnessing a massive amount of transformation, and that is impacting storage as well. Storage transformation is already underway, though there are relative challenges on the ground.

Earlier data used to be about read and write, but now it’s mostly about write and read. Plus, we have big data, where there is lot of unstructured data.

Whenever we plan for storage or its replacement or scalability, we always look at it from a hybrid perspective. While some of the data will be available on prem, some of it will be available in the cloud. And if there are multiple clouds, then we have a provision available to move data from one cloud to another. The entire scope or design of storage has been taken at a different level altogether, wherein you provide the best-in-class security to fulfill the needs of compliance, security, and agility.

Today, data centers could very well be managed through automation to ensure that they run fine if errors happen due to known issues. Some alerts can go to the system admin or the backup admin for respective measures. So I think the intelligent data center is developing and progressing well. It’s not fully developed yet, but things are moving well in the right direction.

So, typically, when you look at the front cache or the cache available and the indexing on the storage, they are algorithms. They understand how to address structured data versus unstructured data. Also, with AI, provisions are available, either through an open stack or through our existing vendors, to ensure that those are being looked at differently.
Compliance is a key issue that one needs to factor in. Particularly, when GDPR aspects are involved, data retention can be a key challenge. It is important to differentiate between personally identifiable information (PII) and normal data. In terms of data, we have been ensuring that all the storage needs to be encrypted. A key question that CIOs must answer is: in case of an attack or a security threat, what data has been moved out? This could be of great importance because most organizations don’t even understand what information has been lost during an attack.

These are very grave concerns for organizations. While we try protecting data right from the endpoint to the perimeter, but in case an event happens, often one doesn’t even understand that the event has occurred.

Going forward, among other things, blockchain-based mechanisms are likely to evolve such that data may be protected in a far more better way.

“Whenever there is an IT issue, there is either a storage problem, a network problem, or an application problem. AI simplifies the task of pinpointing the problem.”

Storage Transformation Viewpoints
Charu Bhargava, Vice President – IT, Sheela Foam

Charu Bhargava, Vice President – IT, Sheela Foam

Viewpoint

Charu Bhargava

Vice President – IT, Sheela Foam

“One must maintain an equilibrium between convenience and compliance.”

Storage is becoming everyone’s necessity and the size of storage is increasing phenomenally. In the current scenario where virtualization plays a very important role, storage solutions should be able to provide an expandable or rather an ever-increasing input–output ratio because when everything and anything has to be stored and retrieved, you don’t know where the volumes are going. So storage has started playing a very important role in day-to-day operations, and it is ever-growing. It, therefore, has to be agile and scalable, right from the design stage.

Earlier, organizations used to struggle with files. Today, everyone is working with electronic data as digitalization has become the buzzword. So, organizations want to digitalize and store everything that is raw. The goal is to have zero paper but lots of electronic data. One needs that kind of ample space and storage to keep everything. Structured as well as unstructured data are exponentially growing, and before you process that and take out useful data, first you need to store it. The storage space needs to have a modular approach because you need to decide what comes first and how to store the data such that you optimize the resources to the best extent possible. That is where the trend is moving.

Also read Viewpoint by Archie Jackson, Head – IT and Security, Incedo Inc. 

Storage Transformation Viewpoints

You also need to maintain an equilibrium between convenience and compliance. It is never this way or that way, and you have to take both things into account because compliance has to go with convenience. Second, one also needs to consider the data type and how long it is to be stored. You need to identify data that is not useful or an absolute space wastage, and consider how you get rid of it such that it also takes care of your security and compliance obligations. As a data incharge or data custodian, you have to be very mindful of these things.

In fact, this is a struggle that everyone today faces because the volume keeps exponentially increasing. And it is not just structured data, but also unstructured data that is coming in from everywhere, be it text, images, or videos. Everything is getting into your data center. We have 7,000 showrooms and we use visual merchandising, so a phenomenal volume of images is flowing in each day. With AI, ML, and IoT, we work on these data sets. The data sets become so huge that someday you actually need to segregate them and throw things out of your data center, because after a period of time it is of no good.

As an organization we are following a hybrid approach. We have our own data center where all our core applications are residing. To hedge the risk, we have our DR on cloud. For all non-core applications, we use cloud. Security risk is still there on cloud, because cloud being open is vulnerable. On the other hand, a private cloud in an enterprise space, or dedicated to an enterprise, is more secure. As a philosophy, we have been using our own core applications, developed and designed by our own IT team. From a safety, security, and compliance perspective, we have far more control over it. We are working on this kind of hybrid environment and the cloud is actually being used for R&D-oriented applications, where you need expandability.

“We have our own data center where all our core applications are residing. To hedge the risk, we have our DR on cloud.”

Storage Transformation Viewpoints
Archie Jackson, Head – IT and Security, Incedo., Viewpoint

Archie Jackson, Head – IT and Security, Incedo., Viewpoint

Viewpoint

Archie Jackson

Head – IT and Security, Incedo Inc.

Modern storage solutions will require massive reimagining.

At this point in time, enterprises are racing towards an anywhere and everywhere work environment. The pandemic has made it imperative for organizations to transform themselves to meet the core needs of their employees who are scattered across geographies and sites. As a result, organizations are moving away from the erstwhile centralization mindset and going for decentralized architectures.

At the same time, there is a rapid evolution of cloud in the works. Several new technologies, such as analytics and business intelligence, are responsible for the evolution of the cloud in terms of scalability and agility. This evolution has also become a key catalyst for storage transformation. 

Storage Transformation Viewpoints

Today, we operate in a multi-cloud hybrid environment. It’s rare to find an organization working either fully on-premise or being fully dependent on a single cloud, thanks to the multitude of applications we work with and kind of architectures we use. Organizations are using different clouds and are essentially using a hybrid environment. All of this is often supported by multiple technology partners.

Identifying the most optimal solution around storage involves designing something that would be highly scalable, agile, and available as well as be cost-effective, unrestricted, and act as a disaster recovery (DR) option to ensure business continuity. It should integrate new technologies such as artificial intelligence.

Considering all these factors together is extremely important. This leads us more towards soft storage.

Today, application development is happening in a DevOps environment, which is increasingly distributed as well. Individuals may be working in small agile pods, with some storage, some activities, some gits, and so on. Now, when designing a solution, it is important to join all these dots and create a complete architecture and consequently a solution at the very foundation. Storage should enable such a foundation.

To sum up, today we are operating in a dynamically changing environment. So storage solutions should be in an agile format and also move away from a centralized architecture towards a decentralized one.

Also read: New Dropbox features could make pro remote workers more sticky

“Storage solutions should be highly scalable, agile, available, and cost-effective, and also meet DR needs, while integrating new technologies such as artificial intelligence.”

Storage Transformation Viewpoints
Time to get ‘responsible’ with AI systems

Time to get ‘responsible’ with AI systems

Humans have built very complex robotic systems, such as convoys and airplanes, and even neural networks to communicate with each other, but we’re only starting to scratch the surface of what artificial intelligence (AI) can do. It’s also about time we started paying more attention to ‘responsible AI.’

A future with artificial intelligence would be very mixed. It would be an actuality that could not only eliminate many of today’s human jobs, but also allow us to solve complex problems much faster than we could if we used a human brain to solve those same complex problems.

As technology gets closer to achieving full intelligence, we will start seeing the artificial intelligence (AI) systems that are fully self-aware and can think, reason, and act like a human would. This may raise some concerns, because some people fear that as artificially intelligent computers become more advanced, they might start to have a good enough IQ to be more intelligent than humans. The concern is not if, but when, it might happen.

In future we will have artificial intelligent robotic ‘teams’ of robots that can do all the menial tasks which we traditionally assign to humans such as vacuuming, picking up items, cooking, shopping and more. All jobs will eventually be done by artificially intelligent robotic machines. Even without this new development, all work will still be based on traditional methods such as task assignment, task resolution, and reward and punishment systems.

Today, we are beginning to see the first AI machine prototypes at work and many exciting projects are in the works. One such project is a robotic dog, which can recognize objects, humans and other dogs. Other projects include self-driving cars, self-piloted planes, artificial intelligent robots, and new weather systems.

The future of artificially intelligent robotic androids is exciting but also scary due to the autonomous capabilities of these machines. These robotic androids may be made up of two different types of artificial intelligence, a human-like non-conscious neural network (NCL) and a fully conscious human mind with all its own memory, thoughts, and feelings. Some NCL robots may have both systems in one system or may only have one. Many experts believe a full AI will be closer to human intelligence than any current technology can ever make.

Such concerns and apprehensions around AI have triggered the need for AI developments and implementations to be humanly, ethically, and legally more responsible.

Microsoft recognizes six principles that it believes should guide AI development and use (see link). These are fairness; reliability and safety; privacy and security; inclusiveness, transparency; and accountability.

PwC Responsible AI frameworkPwC has created a ‘Responsible AI Toolkit,’ which is a suite of customizable frameworks, tools, and processes designed to help organizations “harness the power of AI in an ethical and responsible manner, from strategy through execution.”

The field of ‘Responsible AI’ is generating more and more interest from various stakeholders, including governments, developers, human-resource experts, and user organizations, among others.

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