Share to lead the transformation

Deepak KumarFinally, the Covishield vaccine has been approved for emergency use in India. Starting 2 January, a dry run commences for the vaccination program across the country. Hopefully, this will mark the beginning of the end for the century’s biggest threat to humanity. Use of COVID-19 sensors for temperature monitoring and control can help.  

COVID-19 has indeed been the biggest economic disruption in a century. However, it is also turning out to be a giant digital-transformation catalyst for the healthcare sector, with a windfall for the logistics sector along the way.

The necessary thrust for this rapid transformation come from the urgency to overcome transportation challenges for some of COVID-19 vaccine candidates. Leading pharmaceutical companies like Pfizer and Moderna, along with their tier-1 logistics partners like UPS and FedEx, have been at the forefront of innovating processes and technologies for the purpose.

The key challenge, as we know, has been to maintain the vaccine vials at temperatures as low as minus 70 degree Celsius until they get thawed and administered to people.

Warehousing and logistics innovations fast-tracked

As we know, the need for storing and moving around truckloads (and airplane loads) of mass vaccine vials at –70 degree C posed a giant challenge at the very outset for pharma majors, particularly Pfizer. Clearly, the supply-chain team at Pfizer started to perfect a shipping solution soon as the scientists initiated the vaccine development program in the labs.

By October 2020, while positive breakthroughs were being achieved by scientists in vaccine development, Pfizer’s supply-chain team had worked out end-to-end logistics plans with partners such as United Parcel Service (UPS) and FedEx to deliver vaccine boxes to various parts of the USA as well as to different locations around the world.

Transportation and storage need two-pronged strategy

GPS-based temperature monitoring on the move was an obvious solution but putting it into practice was not an easy task.

As we know, special boxes were designed for transporting the vials. Each box was fitted with temperature sensors and a GPS device, which was used for tracking the temperatures inside the boxes from a monitoring center. Already, in instances where the temperature of a box crossed an upper (or lower) threshold, any further movement of the box was stopped and it was immediately recalled.

At pre-shipping stage, UPS, for example, had created an ultra-low temperature (ULT) freezer farm, from where the shipments would be done to the destined locations. These ULT freezers too were equipped with COVID-19 sensors for monitoring and maintenance purposes. As per an article posted by UPS on its website, “Cloud connectivity will enable sensor-based remote monitoring, control and predictive analytics across banks of ULT freezers. A continuous stream of data will detect performance characteristics to provide critical “onboard” information to ensure proper sample management, leading to increased efficacy of biologics.”

“Future ULT freezers will introduce guided access capabilities, which will allow the tracking and visualization of vials in laboratory management systems and at freezer access points,” the article, penned by Dusty Tenney, CEO of Stirling Ultracold, further noted. Stirling Ultracold is the company making the ULT freezers for the storage of vaccines.

ULT freezers with Covid-19 sensors

Figure source: Stirling Ultracold.

Global distribution may need to be ‘with the box’

The company has readied the ULT freezers in three different form factors (see Figure), each suited for the three key stages of a vaccine supply chain. The large ULT freezers are designed for manufacturing and warehousing bases for storing large number of vaccine vials; the mid-sized models are aimed at large pharmacies and hospitals; and the portable models are well-suited for serving the needs of local points of care, including remote and mobile points. All these models can maintain ultra-cold temperatures in the range of -80 degree C to -20 degree C, and are fitted with COVID-19 sensors for monitoring and control.

For a global distribution framework to be truly effective, all these different form factors need to be used at their respective target locations. In other words, while the big boxes will need to be deployed at warehouses, the mid-size boxes will need to installed at the hospitals in cities across the world ahead of the vial shipments. This important to ensure that vials can be stored at these hospitals when the shipments arrive there in ultra-cold boxes containing vials protected with dry ice packs. (Dry ice can only keep the boxes at ultra-cold temperatures of -70 degree C for up to five days, and is not readily and sufficiently available).

Likewise, the portable ULT models also need to be shipped in advance in satellite vaccination centers and remote locations.

All the time, remote monitoring of the ULT freezers and vial boxes is constantly being done to ensure that the efficacy of the vaccines is not lost due to change in box or freezer temperature before the vial being thawed for use. 

While vanilla GPS solutions are being used for now, there is enough room for involving technologies like robotics and internet of things (IoT) in the delivery and monitoring process.

For example, if we consider the process of changing the dry ice in boxes, a human intervention could be time-consuming and hence cause the temperature of vials to rise to detrimental levels. However, with the use of robotics, this task can be accomplished in a safe and assured manner. As far as IoT is concerned, building management system (BMS) IOT connectivity is already available for Stirling’s ULT freezers.

The ULT freezers as well as shipment boxes for vaccine vials come fitted with COVID-19 sensors that can have battery lifespans of up to 10 years and support datalogging in the cloud, which makes them suited for real-time remote monitoring. For example, in case of Pfizer’s COVID-19 vaccine candidate, the solution comprises SenseAnywhere’s AiroSensors and Pt100 smart probes.

Why other vaccines too need digital monitoring and upkeep

Covishield, the vaccine candidate from Pune-based Serum Institute of India, may not require a very stringent temperature control and monitoring mechanism. The vaccines, which received the emergency-use approval and for which the dry run commences on 2 January 2021, can be safely stored in regular refrigerators. The storage temperature requirement for Covishield is 2–8 degree C, which also gives it a huge edge over other vaccine candidates in India.

Nevertheless, use of COVID-19 sensors can doubly ensure that the vials are constantly being maintained at the required temperature range. This is because power supplies can be quite unpredictable in smaller cities and towns and not all pharmacies and refrigerators are supported with power-backup facilities. By mandating that refrigerators used for storing vials be retrofitted with COVID-19 sensors for monitoring the temperatures, governments and health watchdogs can determine the efficacy efficiency of a vaccination program. In case of power failures and ineffectiveness of refrigerators, the necessary corrective actions may be taken in a timely manner.

Warehousing and distribution companies engaged in the logistics of COVID-19 vaccines would particularly need to get equipped with appropriate sensor mechanisms. It goes without saying that IT teams at these organizations will have a special role to play in ensuring integrated and foolproof solutions in this context.

See also How smartphones could be Covid-19 testing game changers

and Aarogya Setu needs to overcome more privacy issues

MORE FROM BETTER WORLD

Bharti Airtel gears up for digital transformation opportunities

Bharti Airtel gears up for digital transformation opportunities

Indian Telecom major Bharti Airtel has rolled out a new enterprise cloud communication platform, Airtel IQ, to help businesses scale their digital transformation efforts.

Airtel IQ has been launched by the company to leverage the cloud opportunity driven by the sudden upsurge in India’s work-from-home environment. Bharti Airtel currently serves over 2500 large businesses and over 500,000 small and medium enterprises across India through its Airtel Business division. The telco says that Airtel IQ can help organizations integrate their communication across business practices — marketing, sales, customer service, and operations.

The Airtel IQ solution has been fully developed by Airtel’s in-house engineering teams and natively integrated into the Telco-grade infrastructure. According to Airtel, it has already signed up companies such as Swiggy, Justdial, Urban Company, Havells, Dr. Lal Path Labs, and Rapido as customers for Airtel IQ during the beta phase itself.

In the post-COVID-19 environment, enterprises are putting greater stress on business model improvisation and infrastructure modernization. And as such, Indian telecom providers like Airtel see a huge opportunity to diversify its offerings along with the connectivity solutions for a better growth. (See: Airtel launches Work@Home for business continuity)

Airtel’s internal estimates project the Indian cloud market size at around US $ 1 billion and growing at 20% y-o-y. With this new Airtel IQ solution, the company aims to capture a sizable share in this opportunity. 

Tapping enterprise opportunity for growth revival

The ongoing crisis has resulted in colossal growth of remote working and dispersed workforce ecosystem. This unexpected change has ensued in a swift acceleration in the digital transformation plans of several organizations. Enterprises are rapidly shifting gears to advance their digital transformation efforts and fortify virtual presence for business resiliency. (See: AI-driven analytics is CIOs’ mantra in the new normal)

Bharti Airtel, who has been facing tough competition from Jio in the race to become the country’s leading mobile operator, has unique strengths and setting to address the growing demand for digital transformation solutions. Its newly appointed Enterprise Business CEO, Ganesh Lakshminarayanan, a former Dell executive, has earmarked firm growth plans for the company’s B2B division growth.

Airtel has been making rapid strides in its enterprise business growth, which is currently growing at a rate of 9.2% year-on-year.

For the last 24 months, besides enterprise connectivity, the company is making robust efforts to develop cybersecurity competencies, machine to machine (m2M), data centers and cloud, and unified communications.

The public, private, and hybrid cloud offerings are a growing focus area for Airtel’s enterprise arm. Also, it is offering security as a service.

Airtel’s digital transformation efforts don’t just restrict to the cloud. It even plans to have a more substantial presence in the cybersecurity solutions market, which has been growing due to the rapid digitization and increased mature online attacks.

Early this year, it is setting up a suite of cybersecurity solutions for enterprise customers to protect data and data from online attacks. It has invested about ₹100 crores in building an Airtel security intelligence center in Delhi NCR that boasts access to advanced technology and artificial intelligence tools.

Partner-led approach to ensure digital transformation readiness

One of the biggest realizations that Indian companies have lately identified is that to endure the most challenging battles, they need to partner with several partners to diversify well and succeed. Airtel, too, has been pursuing this strategy. (See: Tech Cos take M&A route for digital transformation supremacy)

Airtel already owns a cloud platform and recently entered into a strategic union with Amazon Web Services (AWS) to launch more enterprise customers’ cloud services. Another noteworthy alliance that it announced recently was with Radware, a cybersecurity and application delivery solutions. Under the partnership, Airtel will offer Radware’s cloud security services to enterprise customers. Airtel has also collaborated with Cisco, a networking giant, to offer monitoring, analysis, and investigation of malicious code services to its customers.(See:
Airtel beefs up cybersecurity portfolio, eyes new business)

According to the consultancy firm Deloitte, India’s IoT market size has been projected to reach about $9 billion by 2020. This is a massive opportunity for India’s leading connectivity provider Airtel, who is also prepping up for the forthcoming 5G ecosystem.

Bharti Airtel has been extensively developing consortium and partnerships in the internet of things (IoT) and surveillance space to build future-ready applications. It is developing a narrowband Internet of Things (NB-IoT) network in India and has already identified the sites for the same.

 

Jio eyes more digital edge with JioPages web browser

Jio eyes more digital edge with JioPages web browser

In a strategic move to expand its digital presence, Jio Platforms, the telecoms and digital arm of the Indian multinational Reliance Industries Limited (RIL) has revamped its Jio web browser and given it a new identity called JioPages. The company says that the newly incarnated JioPages web browser has been designed and developed entirely in India.

Jio’s ‘Made In India’ JioPages web browser has been part of Jio’s aggressive push to transform itself into a digital services behemoth by tapping into India’s growing internet marketplace.

JioPages be downloaded from the Google play store and equipped with features such as eight Indian language support, customized news content creation, faster media streaming, incognito browsing, encrypted connection, among others.

Jio’s new web browser also supports India’s regional language content and provide access to display information cards. A user can find immediate info on topics such as stock market trends, commodity prices, and cricket score through these cards.

The Blink browser engine has powered JioPages web browser. This Blink technology was developed as part of the Chromium project in 2013, supported by Google, Facebook, Microsoft, Opera Software, Adobe Systems, Intel, IBM, Samsung, among other tech giants. 

JioPages could change the Indian digital dynamics

Jio’s new web browser JioPages, can be a game-changing move for the company. One needs to be cognizant that the company had earlier launched its browser in 2019 with limited success. Many users had complained about its tedious interface and the browser’s letdown to support various internet sites effortlessly.

However, with a massive surge of investments from Facebook, Google, Qualcomm, and Intel, the Jio Platforms is in a better shape to fortify its digital offerings.

On its face, the JioPages web – browser appears fast, well designed, and capable of delivering a secure web browsing experience. The new network-browser will enable Jio Platforms to offer easy access to its dozen mobile applications spanning different e-service categories such as Jio Mart.

With 5G technology set to make its foray soon, JioPages, depending upon its success, can shake-up the digital apps market. Jio might collaborate with many Indian digital companies to give them a quick launchpad through integrated links and preferential custom widgets.

A tectonic shift in Jio’s strategy

Jio, which started as India’s only telecom operator, swiftly changed gears in recent times with an eagle’s eye on becoming India’s exclusive digital powerhouse.

Today, when most of the companies struggle to exist amidst the pandemic, Jio Platforms’ enterprise value has been approximated to be over US $70 billion, crossing the 400-million subscriber milestone.

Amidst the global downturn and massive increase in internet consumption due to the pandemic-enforced work-from-home environment, the recent investments have given Jio a strategic leapfrog. (See: The Jio ecosystem has begun to unfold, and Jio driving digital shifts in the economy)

Moreover, the growing outburst against China-based companies and the local government’s increased push toward self-reliant India is expected to give a great head-start to several of Jio’s upcoming initiatives. (See: Paytm Mini App Store: A threat to Google’s dominance?)

The Mukesh Ambani-owned company is preparing extensively to leverage forthcoming 5G technology for innovations across all verticals.

Jio Platform is working with several global tech players to develop exciting future internet of things (IoT) based solutions such as connected cars, drones, and smart-homes.

AI-driven analytics is CIOs’ mantra in the new normal

AI-driven analytics is CIOs’ mantra in the new normal

Early this year, many enterprises witnessed an unprecedented disruption to their business operations because of the COVID-19 pandemic. 

Suresh A Shan

“By leveraging insights from business intelligence tools, we are able to forecast business demand, investment opportunities, client requirements, and even keep a tab on the stress levels of the distributed workforce.”

Dr. Suresh A Shan, Head, Innovation, and Future Technologies BITS, MMFSL

Sunit Vakharia, U GRO Capital

“Through AI-driven models, we assess our customers’ business requirements and offer the best product for their long-term growth. We have incorporated machine learning and analytics capabilities in our assessment solutions to drive exceptional customer experience.”

Sunit Vakharia, Chief Technology Officer, U GRO Capital

Greesh Jairath, ITC Infotech

“Organizations have witnessed the tremendous value of data and analytics during the ongoing crisis and leveraged them to generate more profound business and operational insights for better and faster decision-making.”

Greesh Jairath, Global IT Head, ITC Infotech

It was soon evident that embracing digital technologies and using AI-driven analytics was the only way to remain buoyant and navigate the disruptions. Several companies worldwide have already transitioned to the work-from-home concept and have adapted to the modern distributed work ecosystem (See: How is digital transformation shaping the new future?).

For CIOs, realigning priorities and accelerating enterprise innovations continue to be a roller-coaster experience amidst these unprecedented times. More and more enterprises are now leaning on data science and analytics to optimize business performance and drive growth.

With virtual communication taking the center stage, there is a growing emphasis on implementing AI-based workforce analytics and business intelligence solutions to fast-track digital transformation and generate deeper operational insights to respond faster and steer the volatile economic landscape.

Need for enterprises to deploy data-driven culture

In a chaos like like, businesses continuously need to embed intelligence in their culture and rethink their business models to compete well while keeping their stakeholders happy and shine.

“Data and business analytics experience a transformational value not merely during the pandemic, but also post the crisis. The analysis it provides can help businesses induce a culture of innovation and developing service offerings quickly. For systems that are affected by the COVID-19 crisis, analytics led insights are becoming a phenomenal game-changer. By leveraging insights from intelligence tools, we can forecast business demand, investment opportunities, and even monitor the stress levels of our distributed workforce,” says Dr. Suresh A Shan, Head, Innovation, and Future Technologies Business Information Technology Solutions (BITS), Mahindra & Mahindra Financial Services Limited (MMFSL).

Across all sectors, retail, banking, e-commerce, and IT/ICT companies are the most aggressive to deploy AI-driven analytics solutions for real-time problem-solving. Retailers get concrete insights to produce their specific supply chain pipelines to fill the consumer need.  For e-commerce companies, armed with powerful data and insights, business analytics solutions can help examine the product pricing of different competitions and target segments that need to be focused on specific products.

“At U GRO Capital, we’ve utilized the current situation as an opportunity to scale our business digitally. U GRO Capital provides loans to small and medium-sized companies. We extensively focus on technology and analytics as enablers to onboard our customers and disburse money as and when required by them. Through AI-driven models, we assess our customers’ business requirements and offer the best product for their long-term growth. We have incorporated machine learning and analytics capabilities in our assessment solutions to drive exceptional customer experience,” says Sunit Vakharia, Chief Technology Officer, U GRO Capital (See: Sunit Vakharia, Chief Technology Officer, U GRO Capital).

Such a massive shift will also intensify the demand for data science and analytics specialists, who can comprehend complex values’ quality insights and drive resiliency and transformation-led investments.

“Analytics led solutions have been a critical enabler of redefining and realigning business processes.  Organizations have witnessed the tremendous value of data and analytics during the ongoing crisis and leveraged them to generate more profound business and operational insights for better and faster decision-making. In the future, successful deployment of analytics led solutions will also pave the way for futuristic technologies such as robotic process automation (RPA) and drone delivery systems,” says Greesh Jairath, Global IT Head, ITC Infotech.

Tech-majors gearing up for the analytics market

During the pandemic, analytics has been one of the few areas which recorded a higher growth rate. AI-driven analytics and insights have been used consistently by organizations to provide deep visibility around existing resource capacity, monitor any insufficiency, and help businesses regularly conduct impact and risk analysis. (See: CIOs to focus on network transformation for business continuity)

From effectively implementing processes such as employee onboarding and offboarding remotely, building market-relevant solutions, and fitting network efficiency in diverse locations, analytics-based solutions can provide greater visibility to the decision-makers.

Technology biggies are looking to leverage the rising enterprise interest in analytics and business intelligence solutions by launching new products or expanding their capabilities to identify fresh opportunities. Some of the top players dominating the analytics market include SAP, Oracle, Accenture, Google, Microsoft, IBM, Infosys, and TCS (See: Accenture fortifies AI know-how with Byte Prophecy buy).

Recently, Tata Consultancy Services launched the TCS Workforce Analytics, an AI-focused engagement intelligence solution for companies looking at enhancing their employees’ productivity and workforce experience.  Another Indian IT Services giant, Infosys, has acquired US-based data analytics company Blue Acorn for $125 million to beef up its analytics portfolio.

IBM as well introduced a new risk-based service designed to help enterprises identify new risk-based exposure from areas such as cloud, M&A, and remote work. Other players are also strengthening their capabilities to meet the growing demand for analytics led services.

Micromax’s comeback efforts are too little, too late

Micromax’s comeback efforts are too little, too late

One of the most celebrated smartphone manufacturers in the Indian telecom market’s history, Micromax, has announced its plans to make a comeback with a new range of “In” (India) series smartphones.

Micromax said that it has been preparing extensively for the new range launch, focusing on the budget and mid-range section. However, a first glance at the announcement has made it clear that India’s homegrown smartphone maker hasn’t learned anything from its slip-ups in the past.

In a two-minute emotional advertising promo unveiled on Twitter recently, Micromax’s co-founder Rahul Sharma exhibits emotions full of bizarre and formula-based clichés, largely revolved around Micromax’s humble beginnings and anti-China sentiments. Sharma further attempts to cash in the sentiments stirred by increasing sanctions of China-based companies and the Indian government’s ‘Self-reliant-India’ campaign. The announcement seems to be woven with typecasts to connect with the aspiring and young middle class.

The most disappointing aspect was that the company did not share any new corporate vision or active strategy that would help Micromax smartphones deliver the punch in a new incarnation.

“I wasn’t conquered then, but I was rather satisfied with everything that I had accomplished. But what happened at the border (India-China) wasn’t right. And when our Prime Minister gave the clarion call for an Atmanirbhar Bharat (Self-reliant India), we gave much thought to it. Hence, Micromax India is coming back with a new smartphone called ‘In,’ said Micromax co-founder Rahul Sharma in a Twitter video.

Several media outlets have reported that the Micromax plans for a comeback by beefing up its manufacturing capability and planning to invest around Rs. 500 crores for expansion, which is not a very substantial amount given the Indian market dynamics.

Why Micromax failed its winning ground?

Incorporated in the year 2000, Micromax started selling mobile phones in 2008. Since its inception, the company has focused on affordably delivering feature-rich phones to Indian buyers.

In its first run, Micromax created a strong impact because Indian mobile consumers were relatively new to mobile phones’ high-end features. Most of the global players were selling smartphones at an exorbitant price for the Indian middle class. By outsourcing the entire production process to China, Micromax had managed to launch several exciting devices at a price-point that was unheard of in India. 

Looking back in history, Micromax’s marketing strategy and an extensive focus on budget buyers helped it become one of India’s most significant domestic handset companies by 2010. Its feature phones and Canvas series had become a household name during that era.

In 2014, Micromax even outclassed global smartphone leader Samsung in India’s total smartphone shipments, becoming one of the world’s top 10 smartphone vendors.

Micromax also roped in leading Hollywood celebrity Hugh Jackman as its brand ambassador, becoming the first Indian smartphone company to get an international celebrity on-board for domestic brand promotions.

In the later years of this decade, the company, however, started losing market share because of its inability to compete with China-based handset manufacturers such as Vivo, Xiaomi, and Oppo. Also, Samsung beefed up its device portfolio and started catering to the budget market with aggressive sub 10k smartphone launches.

Another factor that made a steep dent in Micromax’s share was its poor distribution and service center network. It did not pay enough attention to develop its channel partners and distributors across the country. Micromax’s brand value suffered a massive blow as many of its devices were labeled as substandard by consumers, with limited after-sales support.

Many of Micromax loyal consumers started complaining about the marathon time company’s service centers would take to repair smartphones and the absence of replacement parts of Micromax devices.

The final nail in the coffin was the launch of 4G technology in India. Micromax failed to predict the transition and could not launch 4G based smartphones range promptly.

Slowly, the brand that showed much potential and once flaunted as India’s answer to global biggies such as Nokia and Samsung faded away from smartphone buyers’ memory.

Micromax comeback, a difficult road ahead

Despite growing sentiments against China-based products and services, it won’t be an easy task for Micromax to make a comeback with its launch of new “In” (India) series smartphones. Micromax needs to realize that the times have changed, and it can not survive or make any progress by solely focusing on old marketing gimmicks.

Today, the company has less than 1 percent market share in the Indian smartphone market and way behind the established players such as Samsung. Global players such as Blackberry, Apple, and Nokia are also firming up their plans for expansion in India. (See: Will Apple bite India’s manufacturing bait?)

In such a scenario, Micromax needs to make substantial efforts to improve its brand image and invest aggressively to strengthen its offline network.

Given the experience, Micromax can still give a tough fight in the lower end smartphone segment. However, to compete in the mid to higher range market, Micromax should be ready for deep-dive boardroom discussions and significant investments. It cannot stay afloat in the world’s most competitive telecom market by just making a patriotic marketing appeal. The company had also launched thirteen smartphones in 2019, most of which miserably failed and could not endure the competition.

With 5G technology launch at the threshold, Micromax would need to focus extensively on improving its research and development efforts and bring budget-friendly 5G devices into the Indian telecom ecosystem. It can also look at partnership models with Jio or other carriers to launch affordable mobile devices for the first time smartphone users.

The yesteryear’s most beloved smartphone brand will need a massive overhaul and performance packed strategy to prove its mettle and recreate the magic. At this moment, it lacks the necessary ammunition in the arsenal to beat the odds.  

 

Vishant Vora quits as CTO of Vodafone Idea

Vishant Vora, the Chief Technology Officer of Vodafone Idea (VI), has resigned from his position. According to media reports, his last day at the office will be 31 October 2020.

Vishant took over this role on 31 August 2018 and played a crucial role in leading networks, IT operations, and the overall technology strategy of VI. Vishant has been associated with the Vodafone group since December 2019 and has led several transformational initiatives across three continents – USA, Europe, and Asia.

Under Vishant’s leadership, Vodafone Idea recently completed the first phase of the deployment of Nokia’s Dynamic Spectrum Refarming (DSR) in India. He also led VI’s deployment of 12,000 multiple-input and multiple outputs (ma-MiMos) that helped VI to manage the data surge on its network during the COVID-19 pandemic.

The development has come just after the formal completion of Vodafone-Idea’s network integration. Vodafone Idea had recently unveiled a new brand identity ‘Vi’ as part of its consolidation efforts to integrate the two brands: Vodafone and Idea formally.

Vodafone’s Indian arm and Idea Cellular had amalgamated their operations in August 2018 to survive in the highly competitive Indian telecommunication market.

Industry onlookers believe that Vishant’s exit can hurt VI’s efforts to make a comeback in the Indian market and its 5G rollout plans since it would be difficult to substitute the technical-knowledge of Vishant.

Vodafone and Idea together had over 400 million customers when their merger was announced. The combined subscriber base of VIL had shrunk to around 300 million by April 2020.

Top enterprise cybersecurity trends of 2020

Top enterprise cybersecurity trends of 2020

The world and enterprises panicked due to the unprecedented COVID-19 pandemic’s surge at the beginning of 2020. The ambiguity around the crisis and the sudden rush for setting-up work-from-home for all employees magnified the concerns related to cybersecurity and impacted the most elementary IT business operations.

One of the critical concerns that most IT leaders confronted was to develop a robust business continuity plan in remote work environments and augment their IT frameworks to manage growing cybersecurity threats. 

Based on our interactions with top cybersecurity leaders, we’ve identified some of the top cybersecurity trends of 2020. Let’s look at them and understand how they will evolve in 2021.

Businesses are adapting to the new normal

The majority of the enterprises are fast-tracking their digital transformation goals and modernizing their IT infrastructure to ensure their distributed organizational resources get secure access to the network (See: Combating cyber threats in the new normal).

The initial focus of organizations was to enable work-from-home in the quickest manner possible. As the businesses are getting settled in the new normal, enterprises are now focusing on protecting their people, devices, and data from cybersecurity threats.

Across organizations, there has been a greater emphasis on real-time security assessment across various endpoints, irrespective of employees’ location or network.

Zero Trust model gaining acceptance

Enterprises have been making efforts to deploy solutions that can immediately detect and halt anomalies and suspicious behaviors. One such approach that is now gaining mainstream acceptance is Zero Trust. It has become a key cybersecurity trend in 2020.

With the Zero Trust model, organizations can evaluate a remote-users’ behavior and bring up a timely alert to prevent any unscrupulous activity. Many tech-leaders believe that this methodology can circumvent over 90% of modern-day cyberattacks attempts.

Backed by real-time intelligence, the Zero Trust methodology verifies a user’s credentials through secure VPNs and monitors suspicious activity. It works on the concept of ‘never trust; constantly verify.’

The Zero Trust approach is different from the trust-based perimeter defense approach. In Zero Trust, users and their job requirements get adequately demarcated. It provides employees with adequate network permissions to access applications and tools relevant to perform their job virtually while withholding the rest of the corporate data visibility (See: Covid-19: Reimagining work with a zero-trust lens).

Focus on Dark Web monitoring for business 

Another cybersecurity trend in 2020 is the Dark Web monitoring for business. The Dark Web is that segment of the Internet that cannot be accessed via conventional search engines such as Google or Yahoo. Over the past twelve months, it has swiftly turned into a booming black market place where cybercriminals collaborate and deliberate nefarious ways to launch sophisticated cyber-attacks on various systems. It is a treasure trove for unscrupulous types who can find several tools and resources to execute their unlawful web activities.

Throughout the year 2020, several cyber breach incidents were reported globally where many companies’ data were stolen and put up for sale on the Dark Web.  Early this year, a global cyber risk intelligence firm Cyble, noted that the cybercriminals exposed personal details of around three crore Indian job seekers in one of the hacking forums.

These rising cases compelled many global organizations to set-up their intelligence units under their cybersecurity practices wing to monitor Dark Web. The trend is likely to pick-up further in 2021. CISOs are expected to keep a firm eye on the Dark Web to monitor various malicious and unethical activities to alert their security teams well in advance.

Emphasis on automation to control AI-based threats

While artificial intelligence (AI) is a great technology that can be leveraged to develop many modern-day IT security tools and resources, it is equally valid that cybercriminals can exploit the engineering for launching too sophisticated malware. During the year, many businesses saw the possibility of cybercriminals bypassing AI-driven security solutions by masking their activities and posing as real users.

In 2021, with 5G technology expected to be launched and IoT-based solutions to get mainstream, CISOs would be profoundly concentrating on protecting their AI-enabled digital systems and new process automation techniques to control AI-based threats.

Attention on closing the cybersecurity skills gap

The shortage of skilled security practitioners has become a growing pain for organizations across all sectors and getting wider.

According to a recent survey conducted by Cybrary, a cybersecurity and IT workforce development platform, growing skill gaps among IT and security professionals is seen as a significant factor that is negatively impacting the security team’s effectiveness. About 65% of surveyed IT Managers mentioned that skill gaps hurt efficiency. 

The study also indicates that organizations lack the vision or enthusiasm to conduct training and skill-development programs in the cyber-security space.

Similar sentiments were echoed by a DSCI-PwC study, according to which the cases of cyberattacks on Indian organizations increased by 117 percent in 2019 compared to 2018. However, due to inadequate funding and paucity of skillful professionals, cyber-security professionals’ job roles remained unfilled.

In 2021, many CISOs are expected to focus on this area and develop requisite solutions to address the cybersecurity skills-gap challenge.

 

 

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